Branch Locations & Addresses
We maintain a comprehensive network of branch offices strategically located to serve our customers throughout Thailand. Whether you need to discuss your policy, submit a claim, make a payment, or explore new insurance options, our professional team is ready to assist you at any of our convenient locations. This guide provides detailed information about each branch, including addresses, facilities, and the services available.
Head Office
Our head office serves as the central hub for all operations and houses our executive team, underwriting department, and claims processing centre. Customers are welcome to visit for all insurance-related matters.
Bangkok Head Office - Silom
| Address | Nice Insurance Building, 123 Silom Road, Silom, Bang Rak, Bangkok 10500 |
| Floors | Levels 15-22 |
| Customer Service Centre | Level 15 |
| Nearest BTS Station | Sala Daeng Station (Exit 1) |
| Nearest MRT Station | Silom Station (Exit 2) |
| Parking | Available in building basement (validated parking for customers) |
| Office Hours | Monday - Friday: 8:30 AM - 5:30 PM Saturday: 9:00 AM - 12:00 PM |
Services Available at Head Office
- New policy applications and consultations
- Policy servicing and amendments
- Premium payments (cash, cheque, credit card)
- Claims submission and enquiries
- Policy loans and withdrawals
- Financial planning consultations
- Corporate and group insurance services
- VIP customer services
Getting There
From BTS Sala Daeng Station, take Exit 1 and walk towards Silom Road. Our building is located approximately a 3-minute walk from the station exit, near the intersection with Convent Road. From MRT Silom Station, take Exit 2 and walk along Silom Road for approximately 5 minutes. Wheelchair-accessible routes are available from both stations to our office.
Bangkok Branch Offices
Our Bangkok branches are fully equipped to handle all customer service needs, from routine enquiries to complex policy matters. Each branch is staffed with experienced insurance professionals who can provide personalised assistance in Thai and English.
Siam Branch
| Address | Unit 801-805, 8/F, Siam Paragon, 991 Rama 1 Road, Pathumwan, Bangkok 10330 |
| Nearest BTS Station | Siam Station (Direct access via skywalk) |
| Parking | Siam Paragon Car Park (hourly rates apply) |
| Office Hours | Monday - Friday: 10:00 AM - 7:00 PM Saturday - Sunday: 10:00 AM - 6:00 PM |
Services Available
- Full range of policy services
- Premium payments
- Claims submission
- New business applications
- Policy reviews and consultations
- Multilingual support (Thai, English, Chinese)
Branch Features
The Siam branch features a modern customer waiting area with complimentary refreshments, private consultation rooms for confidential discussions, and dedicated counters for quick transactions. This branch is particularly convenient for customers visiting the Siam shopping district and offers extended weekend hours.
Sukhumvit Branch - Asoke
| Address | Room 1501-1508, 15/F, Exchange Tower, 388 Sukhumvit Road, Klongtoey, Bangkok 10110 |
| Nearest BTS Station | Asok Station (Exit 3) |
| Nearest MRT Station | Sukhumvit Station (Exit 3) |
| Parking | Exchange Tower Car Park |
| Office Hours | Monday - Friday: 8:30 AM - 5:30 PM Saturday: 9:00 AM - 12:00 PM |
Services Available
- Full range of policy services
- Premium payments
- Claims submission
- New business applications
- SME and business insurance consultations
- Japanese language support available
Branch Features
Located in the heart of Bangkok's business district, this branch serves a large number of corporate clients and expatriates. The branch features a dedicated business insurance counter and meeting rooms equipped for corporate presentations. Express service counters are available for routine transactions.
Chatuchak Branch
| Address | Unit 312-315, 3/F, Central Plaza Ladprao, 1691 Phahonyothin Road, Chatuchak, Bangkok 10900 |
| Nearest BTS Station | Ha Yaek Lat Phrao Station (Exit 2) |
| Nearest MRT Station | Phahon Yothin Station (Exit 3) |
| Parking | Central Plaza Ladprao Car Park |
| Office Hours | Monday - Friday: 10:00 AM - 7:00 PM Saturday - Sunday: 10:00 AM - 6:00 PM |
Services Available
- Full range of policy services
- Premium payments
- Claims submission
- New business applications
- Family insurance planning
- Children's education savings plans
Branch Features
Our Chatuchak branch offers weekend service hours, making it ideal for families and working professionals who cannot visit during regular business hours. The branch features a family-friendly waiting area with a children's corner, and our staff are specially trained in family financial planning and education savings products.
Thonburi Branch
| Address | Suite 501-510, 5/F, The Sense Pinklao, 999 Borommaratchachonnani Road, Bang Phlat, Bangkok 10700 |
| Nearest MRT Station | Bang Phlat Station (Exit 1) |
| Parking | The Sense Pinklao Car Park |
| Office Hours | Monday - Friday: 8:30 AM - 5:30 PM Saturday: 9:00 AM - 12:00 PM |
Services Available
- Full range of policy services
- Premium payments
- Claims submission
- New business applications
- Senior citizen services
Branch Features
The Thonburi branch caters to customers on the west side of Bangkok. The branch offers services in Thai with priority service for senior citizens. Private consultation rooms are available for confidential discussions.
Regional Branch Offices
Chiang Mai Branch
| Address | Unit 401-405, 4/F, Central Festival Chiang Mai, 99/9 Moo 4, Super Highway Road, Fa Ham, Mueang, Chiang Mai 50000 |
| Parking | Central Festival Car Park |
| Office Hours | Monday - Friday: 10:00 AM - 7:00 PM Saturday - Sunday: 10:00 AM - 6:00 PM |
Services Available
- Full range of policy services
- Premium payments
- Claims submission
- New business applications
- Northern Thailand regional support
Phuket Branch
| Address | Unit 201-205, 2/F, Central Phuket Floresta, 199 Moo 4, Wichit, Mueang, Phuket 83000 |
| Parking | Central Phuket Car Park |
| Office Hours | Monday - Friday: 10:00 AM - 7:00 PM Saturday - Sunday: 10:00 AM - 6:00 PM |
Services Available
- Full range of policy services
- Premium payments
- Claims submission
- New business applications
- Southern Thailand regional support
- Tourism and hospitality industry specialists
Pattaya Branch
| Address | Unit 301-305, 3/F, Central Festival Pattaya Beach, 333/99 Moo 9, Pattaya Sai 1 Road, Nongprue, Bang Lamung, Chonburi 20150 |
| Parking | Central Festival Car Park |
| Office Hours | Monday - Friday: 10:00 AM - 7:00 PM Saturday - Sunday: 10:00 AM - 6:00 PM |
Services Available
- Full range of policy services
- Premium payments
- Claims submission
- New business applications
- Eastern Seaboard regional support
- Multilingual support (Thai, English, Russian, Chinese)
Service Centre Locations
In addition to our full-service branches, we operate several service centres that provide essential services for routine transactions.
Ratchada Service Centre
| Address | Room 1205, 12/F, Ratchada Complex Building, 189 Ratchadaphisek Road, Din Daeng, Bangkok 10400 |
| Nearest MRT Station | Ratchadaphisek Station (Exit 3) |
| Office Hours | Monday - Friday: 8:30 AM - 5:00 PM Saturday: Closed |
Services Available
- Premium payments
- Document collection
- Simple policy enquiries
- Form submission
- Policy certificate issuance
Nakhon Ratchasima Service Centre
| Address | Shop G15, G/F, Terminal 21 Korat, 888 Mittraphap Road, Nai Mueang, Mueang, Nakhon Ratchasima 30000 |
| Parking | Terminal 21 Car Park |
| Office Hours | Monday - Friday: 10:00 AM - 6:00 PM Saturday: 10:00 AM - 3:00 PM |
Services Available
- Premium payments
- Document collection
- Simple policy enquiries
- Form submission
- Appointment scheduling for full-service branches
Accessibility Information
We are committed to ensuring all our facilities are accessible to customers with disabilities or special needs. All our branch offices and service centres offer the following accessibility features:
- Wheelchair Access: All locations have barrier-free access, including ramps and wide doorways
- Accessible Lifts: Braille buttons and audio announcements in all elevators
- Priority Service: Dedicated counters for elderly customers and those with disabilities
- Hearing Assistance: Hearing loop systems available at customer service counters
- Visual Assistance: Large-print forms and documents available upon request
- Service Animals: Welcome at all our premises
If you require any special assistance during your visit, please contact our customer service hotline in advance so we can make the necessary arrangements.
Branch Finder Tools
To help you locate the most convenient branch for your needs, we offer several tools:
- Online Branch Locator: Available on our website with interactive maps and real-time queue information
- Mobile App: GPS-enabled branch finder with directions and estimated travel times
- LINE Official Account: Send your location to receive the nearest branch details
What to Bring to Your Branch Visit
To ensure efficient service during your visit, please bring the following documents as applicable:
- Thai National ID Card (บัตรประชาชน) or valid passport
- Policy number(s) or policy documents
- Completed forms (if applicable)
- Supporting documents for your transaction
- Payment method (if making premium payments)
For complex matters such as claims submissions or policy changes, we recommend booking an appointment in advance to ensure a specialist is available to assist you.
We look forward to welcoming you at any of our locations and providing you with the exceptional service you deserve.