Office Hours & Holiday Schedule
We are committed to providing exceptional service to our valued customers. Understanding our office hours and holiday schedule helps you plan your visits and calls effectively, ensuring you receive the assistance you need when you need it. This comprehensive guide outlines our standard operating hours, holiday closures, and alternative service options available during non-business hours.
Standard Office Hours
Our customer service centres and branch offices maintain consistent operating hours throughout the week to serve you better. Whether you prefer to visit us in person or contact us by phone, our dedicated team is ready to assist you during the following times:
Weekday Hours
| Day | Opening Time | Closing Time |
|---|---|---|
| Monday | 8:30 AM | 5:30 PM |
| Tuesday | 8:30 AM | 5:30 PM |
| Wednesday | 8:30 AM | 5:30 PM |
| Thursday | 8:30 AM | 5:30 PM |
| Friday | 8:30 AM | 5:30 PM |
Weekend Hours
| Day | Opening Time | Closing Time |
|---|---|---|
| Saturday | 9:00 AM | 12:00 PM |
| Sunday | Closed | Closed |
Please note that Saturday hours are limited to essential services including policy enquiries, premium payments, and general information. Complex transactions such as new policy applications or claims submissions are best handled during weekday hours when our full team is available.
Holiday Schedule for 2024
We observe all official Thai public holidays. During these dates, our offices will be closed, and our customer service hotlines will operate with limited capacity. We recommend planning your visits and urgent matters around these dates to ensure timely service.
Public Holidays - Office Closures
| Holiday | Date(s) | Office Status |
|---|---|---|
| New Year's Day | 1 January | Closed |
| Makha Bucha Day | 24 February | Closed |
| Chakri Memorial Day | 6 April | Closed |
| Songkran Festival | 13-15 April | Closed |
| National Labour Day | 1 May | Closed |
| Coronation Day | 4 May | Closed |
| Visakha Bucha Day | 22 May | Closed |
| H.M. Queen's Birthday | 3 June | Closed |
| Asanha Bucha Day | 20 July | Closed |
| Buddhist Lent Day | 21 July | Closed |
| H.M. King's Birthday | 28 July | Closed |
| H.M. Queen Mother's Birthday | 12 August | Closed |
| Passing of King Bhumibol | 13 October | Closed |
| Chulalongkorn Day | 23 October | Closed |
| H.M. King Bhumibol's Birthday | 5 December | Closed |
| Constitution Day | 10 December | Closed |
| New Year's Eve | 31 December | Closed |
Extended Holiday Periods
During extended holiday periods such as Songkran and New Year, please be aware of the following arrangements:
- Songkran Period: Our offices will be closed from 13-15 April. Normal operations resume on 16 April (or next business day). During this period, our online services remain fully operational for policy enquiries and premium payments.
- New Year Period: Offices close on 31 December and 1 January. If these dates fall on a weekend, substitute holidays will be observed on the following Monday.
- Year-End Processing: Please note that transactions submitted after 3:00 PM on the last business day of the year will be processed in the new year.
Services Available Outside Office Hours
We understand that life doesn't always follow business hours. That's why we offer several options for accessing our services when our offices are closed.
24/7 Online Customer Portal
Our secure online customer portal is available around the clock, allowing you to:
- View your policy details and coverage information
- Download policy documents and statements
- Make premium payments using credit card or bank transfer
- Update your contact information and communication preferences
- Submit general enquiries and service requests
- Track the status of pending claims or applications
Automated Phone Services
Our Interactive Voice Response (IVR) system operates 24 hours a day, 7 days a week. Through this system, you can:
- Check your policy status and premium due dates
- Obtain your policy number and basic coverage information
- Request a callback from a customer service representative
- Report urgent matters that require immediate attention
Emergency Claims Hotline
For urgent claims matters, particularly those involving hospitalisation or critical illness, our emergency claims hotline operates 24/7. This service is designed to provide immediate assistance when you need it most, including:
- Hospital admission notifications
- Emergency medical evacuation coordination
- Critical illness claim initiation
- Death claim notification
Peak Hours and Best Times to Visit
To minimise waiting times and ensure you receive prompt service, we recommend planning your visits during off-peak hours. Based on our customer traffic patterns, here are our recommendations:
Busiest Times (Expect Longer Wait Times)
- Monday mornings (8:30 AM - 10:30 AM)
- Lunch hours (12:00 PM - 1:30 PM)
- Last business day of each month
- Days immediately following public holidays
- Premium due date periods (typically month-end)
Best Times to Visit (Shorter Wait Times)
- Tuesday through Thursday, mid-morning (10:00 AM - 12:00 PM)
- Weekday afternoons (2:00 PM - 4:00 PM)
- Saturday mornings (first hour after opening)
- Mid-month periods
Appointment Booking
For complex matters such as policy reviews, new applications, or claims consultations, we strongly recommend booking an appointment in advance. Appointments can be made through the following channels:
- Online: Through our customer portal under "Book an Appointment"
- Phone: Call our customer service hotline during office hours
- In-Person: Request an appointment at any branch location
- LINE Official: Message us via our LINE Official Account
When booking an appointment, please have the following information ready:
- Your policy number(s)
- A brief description of the matter you wish to discuss
- Your preferred date, time, and branch location
- Contact phone number for confirmation
Special Arrangements
Flooding and Severe Weather Arrangements
During severe flooding or weather emergencies, our office operations may be affected as follows:
| Weather Condition | Office Status |
|---|---|
| Severe flooding in office area | Affected branches closed |
| Government emergency announcement | All offices closed |
| Situation resolved before 12:00 PM | Offices reopen at 1:30 PM |
| Situation resolved after 12:00 PM | Offices remain closed for the day |
During severe weather closures, our online services and emergency hotlines remain operational. We recommend monitoring local news announcements and our official website and LINE account for the latest updates on office status.
Special Operating Hours
Occasionally, we may extend our operating hours for specific purposes:
- Tax Season (January-March): Extended hours until 6:30 PM for policy statement requests
- Annual Policy Review Period: Additional Saturday afternoon hours may be available
- Special Promotion Periods: Extended hours as announced
Contact Information
For the most up-to-date information on our office hours and holiday schedule, please visit our official website or contact our customer service hotline. We regularly update our holiday calendar and will notify customers of any changes to our standard operating hours through email, SMS, LINE, and our website.
We value your time and strive to make every interaction as convenient as possible. Thank you for choosing us as your trusted insurance partner.