Rewards, Cashback & Points Redemption
Your credit card does more than just provide a convenient way to pay — it rewards you every time you spend. Whether you're earning points towards flights, receiving cashback on groceries, or redeeming rewards for gift vouchers, our rewards programmes are designed to give you real value. This guide explains how rewards are earned, tracked, and redeemed across our card range.
How Rewards Points Are Earned
Every eligible purchase made on your credit card earns rewards points. The earning rate depends on your card tier and the spending category. Points are awarded based on the local currency equivalent of your transaction after any refunds or reversals.
| Card Tier | General Spending | Dining | Travel | Online Shopping |
|---|---|---|---|---|
| Classic Visa | 1 point per $1 | 1 point per $1 | 1 point per $1 | 1 point per $1 |
| Gold Mastercard | 1 point per $1 | 2 points per $1 | 2 points per $1 | 1.5 points per $1 |
| Platinum Visa | 3 points per $1 | 3 points per $1 | 3 points per $1 | 3 points per $1 |
Transactions That Do Not Earn Points
The following transaction types are excluded from the rewards programme and do not earn points:
- Cash advances and cash withdrawal transactions
- Balance transfers and fund transfers
- Interest charges, late payment fees, and annual card fees
- Quasi-cash transactions such as money orders, wire transfers, and cryptocurrency purchases
- Insurance premium payments (unless part of a specific promotional campaign)
- Transactions that are subsequently reversed or refunded
How Cashback Works
If you hold our Cashback Mastercard, your rewards are automatically calculated as a percentage of your eligible spending and credited directly to your statement. There are no points to track or redeem — cashback is applied automatically each month.
| Spending Category | Cashback Rate | Monthly Cap |
|---|---|---|
| Groceries & supermarkets | 5% | $40 |
| Transport (fuel, public transport, ride-hailing) | 3% | $20 |
| Dining & food delivery | 3% | $20 |
| All other spending | 1% | No cap |
Cashback is calculated based on the merchant category code (MCC) assigned by the card network. In some cases, a merchant may be classified under a different category than expected. If you believe a transaction has been miscategorised, please contact customer service and we will review it.
A minimum monthly spend of $500 is required to qualify for cashback in any given month. If total monthly spend is below $500, no cashback is earned for that month. Cashback is credited to your account within 5 business days of your statement date.
Checking Your Points Balance
You can view your current rewards points balance and transaction-level earning history through the following channels:
- Mobile App: Navigate to "Cards," select your credit card, and tap "Rewards" to see your total balance, recent points earned, and points expiring soon
- Internet Banking: Go to "Cards" then "Rewards Programme" to view your full points history and balance
- Monthly Statement: Your points balance and monthly points earned are shown on your credit card e-statement
- SMS: Text "POINTS" to 7XXXX to receive your current balance via SMS reply
Redeeming Your Rewards Points
Rewards points can be redeemed through multiple channels for a wide variety of rewards. Here are the redemption options available:
Air Miles Conversion
Convert your rewards points to frequent flyer miles with our airline partners. We currently support conversions to over 15 airline loyalty programmes including major carriers across Asia-Pacific, Europe, and the Americas.
| Conversion | Rate | Minimum Conversion |
|---|---|---|
| Rewards points to airline miles | 2.5 points = 1 air mile | 5,000 points (2,000 miles) |
Miles conversions are processed within 3 to 5 business days and are credited directly to your frequent flyer account. A conversion fee of $25 applies per transaction.
Statement Credit / Offset
Use your points to offset your credit card bill. Every 1,000 points can be redeemed for $5 in statement credit. There is no minimum redemption amount for statement credits, and the credit is applied to your next statement.
Gift Vouchers
Browse our online rewards catalogue for gift vouchers from popular retail, dining, and entertainment brands. Vouchers are available in various denominations and are delivered electronically to your registered email address within 24 hours of redemption.
Merchandise
Redeem points for electronics, lifestyle products, kitchen appliances, and more through our online rewards catalogue. Merchandise is delivered to your registered address within 7 to 14 business days. Delivery charges may apply for certain items.
Charity Donations
Donate your points to one of our partner charities. Every 1,000 points donated translates to a $5 contribution. Donations are made in your name and a tax-deductible receipt will be issued for eligible contributions.
Points Expiry
Rewards points are valid for 36 months from the date they are earned. Points that are not redeemed within this period will expire automatically. You will receive a reminder notification 30 days before any points are due to expire. Points expiring soonest are always used first when you make a redemption (first-in, first-out basis).
There is no expiry on cashback amounts credited to your statement.
Bonus Points Promotions
We regularly run bonus points promotions that allow you to earn accelerated rewards on specific spending categories, at partner merchants, or during promotional periods. Active promotions are displayed in the "Rewards" section of the mobile app and internet banking, as well as on our website and social media channels. Some promotions require registration before the promotional spend — check the terms carefully to ensure your transactions qualify.
For questions about your rewards balance, redemption options, or promotional offers, contact our rewards team at 1800-XXX-XXXX or email rewards@bank.com.