KYC & Document Updates
Know Your Customer (KYC) is a regulatory requirement that all banks must follow to verify the identity and personal details of their customers. Keeping your KYC information up to date ensures uninterrupted access to your accounts and banking services. This guide explains what KYC means for you, when updates are required, and how to complete them quickly and conveniently.
What Is KYC?
KYC refers to the process by which the bank verifies your identity, residential address, employment details, and other relevant personal information. This process is carried out when you first open an account and is periodically reviewed to ensure your records remain current and accurate. KYC is mandated by financial regulators and anti-money laundering laws to protect both you and the financial system from fraud, identity theft, and financial crime.
KYC is not something to be concerned about — it is a standard banking practice applied equally to all customers. Completing your KYC updates promptly ensures your accounts remain fully functional and that you continue to enjoy all banking services without interruption.
When Is a KYC Update Required?
There are two main situations in which you may be asked to update your KYC information:
Periodic Review
The bank reviews customer records on a regular cycle as required by regulation. The frequency of review depends on your account risk profile:
| Customer Category | Review Frequency |
|---|---|
| Standard personal banking customers | Every 5 years |
| Premium or wealth management customers | Every 3 years |
| Business or corporate accounts | Every 1 to 3 years |
You will receive advance notification via email, SMS, and a notification in your mobile banking app at least 30 days before your KYC review is due. The notification will outline what information needs to be verified or updated and the deadline for completion.
Change of Personal Details
You should update your records whenever any of the following details change:
- Residential address
- Mailing address (if different from residential)
- Mobile phone number or email address
- Name (due to marriage, divorce, or legal name change)
- Nationality or residency status
- Employment details (employer, occupation, industry)
- Marital status
- Tax residency or tax identification number
- Identification document (passport, NRIC) renewal or replacement
How to Update Your KYC Information
Via Mobile App (Recommended)
Most KYC updates can be completed entirely through the mobile app without visiting a branch. This is the fastest and most convenient method.
- Open the mobile app and log in
- If a KYC update is due, you will see a prompt on your dashboard — tap on it. Alternatively, go to "Profile" then "Personal Details"
- Review your current information and update any fields that have changed
- Upload supporting documents by taking a photo or selecting a file from your device. Accepted formats include JPG, PNG, and PDF with a maximum file size of 5MB per document
- For identity verification, you may be asked to take a selfie for facial recognition matching against your identification document
- Submit the update — you will receive a confirmation notification once the update is processed
Via Internet Banking
- Log in to internet banking
- Navigate to "Settings" or "Profile" then "Update Personal Details"
- Edit the relevant fields and upload supporting documents
- Submit and verify via OTP
Via Branch
Visit any branch with your original identification document and any supporting documents relevant to the update. A customer service officer will verify your identity, update your records in the system, and provide you with a confirmation receipt. Branch updates are processed immediately.
Documents Required for Common Updates
| Update Type | Required Documents |
|---|---|
| Change of address | Recent utility bill, tenancy agreement, or government correspondence dated within the last 3 months showing your new address |
| Change of name | Updated NRIC or passport, plus supporting document such as marriage certificate, divorce decree, or deed poll |
| New identification document | Copy of the new or renewed document (front and back for NRIC, photo page for passport) |
| Change of employment | Letter of employment or latest payslip from new employer |
| Change of tax residency | Updated tax identification number and self-declaration form (available on our website or at any branch) |
| Periodic KYC review | Depends on what has changed — typically proof of address and updated identification document |
What Happens If You Don't Complete Your KYC Update?
If a KYC update is overdue and not completed by the specified deadline, the bank is required by regulation to restrict certain account functions. The restrictions are applied progressively:
- First reminder (30 days before deadline): Notification sent via email, SMS, and mobile app
- Second reminder (14 days before deadline): Follow-up notification with emphasis on urgency
- Deadline reached: Outgoing transactions may be restricted — you will still be able to receive funds but may not be able to make transfers, payments, or withdrawals
- 30 days past deadline: Account may be placed under further restrictions, including suspension of card transactions and digital banking access
All restrictions are lifted immediately once the KYC update is completed and verified. No fees or penalties are charged for late KYC completion, but the inconvenience of restricted account access can be avoided by completing the update promptly.
Privacy and Data Protection
All personal information collected during the KYC process is handled in strict accordance with applicable data protection laws and our privacy policy. Your information is used solely for the purposes of regulatory compliance, account management, and fraud prevention. Documents uploaded through the mobile app or internet banking are transmitted using end-to-end encryption and stored in secure systems with restricted access.
We will never ask you to provide your KYC information via unsolicited phone calls, emails, or text messages containing links. If you receive any communication asking you to click a link to update your KYC, do not respond — it may be a phishing attempt. Always update your details directly through the official mobile app, internet banking, or by visiting a branch.
For questions about your KYC status or assistance with updating your information, contact customer service at 1800-XXX-XXXX or visit any branch.