Branch Locations & Addresses
We maintain a comprehensive network of branch offices strategically located to serve our customers throughout the region. Whether you need to discuss your policy, submit a claim, make a payment, or explore new insurance options, our professional team is ready to assist you at any of our convenient locations. This guide provides detailed information about each branch, including addresses, facilities, and the services available.
Head Office
Our head office serves as the central hub for all operations and houses our executive team, underwriting department, and claims processing centre. Customers are welcome to visit for all insurance-related matters.
Central Office
| Address | Insurance Tower, 88 Queensway, Admiralty, Hong Kong |
| Floors | Levels 18-25 |
| Customer Service Centre | Level 18 |
| Nearest MTR Station | Admiralty Station (Exit C1) |
| Parking | Available in building basement (validated parking for customers) |
| Office Hours | Monday - Friday: 9:00 AM - 6:00 PM Saturday: 9:00 AM - 1:00 PM |
Services Available at Head Office
- New policy applications and consultations
- Policy servicing and amendments
- Premium payments (cash, cheque, credit card)
- Claims submission and enquiries
- Policy loans and withdrawals
- Financial planning consultations
- Corporate and group insurance services
- VIP customer services
Getting There
From Admiralty MTR Station, take Exit C1 and walk towards Pacific Place. Our building is located adjacent to the Admiralty Centre, approximately a 3-minute walk from the station exit. Look for the distinctive signage on the building facade. Wheelchair-accessible routes are available from the MTR station to our office.
Regional Branch Offices
Our regional branches are fully equipped to handle all customer service needs, from routine enquiries to complex policy matters. Each branch is staffed with experienced insurance professionals who can provide personalised assistance in multiple languages.
Kowloon Branch - Tsim Sha Tsui
| Address | Unit 1501-1505, 15/F, Tower 1, China Hong Kong City, 33 Canton Road, Tsim Sha Tsui, Kowloon |
| Nearest MTR Station | Tsim Sha Tsui Station (Exit A1) or Kowloon Station (Exit C1) |
| Parking | China Hong Kong City Car Park (hourly rates apply) |
| Office Hours | Monday - Friday: 9:00 AM - 6:00 PM Saturday: 9:00 AM - 1:00 PM |
Services Available
- Full range of policy services
- Premium payments
- Claims submission
- New business applications
- Policy reviews and consultations
- Multilingual support (Cantonese, English, Mandarin)
Branch Features
The Tsim Sha Tsui branch features a modern customer waiting area with complimentary refreshments, private consultation rooms for confidential discussions, and dedicated counters for quick transactions. This branch is particularly convenient for customers working in the Kowloon commercial district and is easily accessible via the extensive pedestrian walkway system connecting to multiple MTR stations.
Kowloon East Branch - Kwun Tong
| Address | Room 2001-2008, 20/F, Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon |
| Nearest MTR Station | Kwun Tong Station (Exit A2) |
| Parking | Millennium City Car Park |
| Office Hours | Monday - Friday: 9:00 AM - 6:00 PM Saturday: 9:00 AM - 1:00 PM |
Services Available
- Full range of policy services
- Premium payments
- Claims submission
- New business applications
- SME and business insurance consultations
Branch Features
Located in the heart of Kowloon East's business district, this branch serves a large number of corporate clients and their employees. The branch features a dedicated business insurance counter and meeting rooms equipped for corporate presentations. Express service counters are available for routine transactions.
New Territories Branch - Sha Tin
| Address | Shop 312-315, 3/F, New Town Plaza Phase 1, 18-24 Sha Tin Centre Street, Sha Tin, New Territories |
| Nearest MTR Station | Sha Tin Station (direct access via footbridge) |
| Parking | New Town Plaza Car Park |
| Office Hours | Monday - Friday: 9:00 AM - 6:00 PM Saturday: 9:00 AM - 1:00 PM Sunday: 10:00 AM - 4:00 PM |
Services Available
- Full range of policy services
- Premium payments
- Claims submission
- New business applications
- Family insurance planning
- Children's education savings plans
Branch Features
Our Sha Tin branch is unique in offering Sunday service hours, making it ideal for families and working professionals who cannot visit during regular business hours. The branch features a family-friendly waiting area with a children's corner, and our staff are specially trained in family financial planning and education savings products. This location also offers extended Saturday hours during school holiday periods.
Hong Kong Island Branch - Causeway Bay
| Address | Suite 2501-2510, 25/F, Times Square Tower 2, 1 Matheson Street, Causeway Bay, Hong Kong |
| Nearest MTR Station | Causeway Bay Station (Exit A) |
| Parking | Times Square Car Park |
| Office Hours | Monday - Friday: 9:00 AM - 6:00 PM Saturday: 9:00 AM - 1:00 PM |
Services Available
- Full range of policy services
- Premium payments
- Claims submission
- New business applications
- High-net-worth client services
- Investment-linked insurance products
Branch Features
The Causeway Bay branch caters to a diverse clientele including local residents, business professionals, and tourists. The branch offers services in multiple languages including Cantonese, English, Mandarin, and Japanese. Private wealth management suites are available for high-net-worth clients requiring confidential consultations. The location's proximity to major shopping and business centres makes it a convenient stop for busy professionals.
Service Centre Locations
In addition to our full-service branches, we operate several service centres that provide essential services for routine transactions.
Mong Kok Service Centre
| Address | Room 1205, 12/F, Grand Century Place Tower 1, 193 Prince Edward Road West, Mong Kok, Kowloon |
| Nearest MTR Station | Mong Kok East Station (Exit C) |
| Office Hours | Monday - Friday: 9:00 AM - 5:30 PM Saturday: Closed |
Services Available
- Premium payments
- Document collection
- Simple policy enquiries
- Form submission
- Policy certificate issuance
Tuen Mun Service Centre
| Address | Shop G15, G/F, Tuen Mun Town Plaza Phase 1, 1 Tuen Shun Street, Tuen Mun, New Territories |
| Nearest Light Rail Station | Tuen Mun Station |
| Office Hours | Monday - Friday: 9:00 AM - 5:30 PM Saturday: 9:00 AM - 12:30 PM |
Services Available
- Premium payments
- Document collection
- Simple policy enquiries
- Form submission
- Appointment scheduling for full-service branches
Accessibility Information
We are committed to ensuring all our facilities are accessible to customers with disabilities or special needs. All our branch offices and service centres offer the following accessibility features:
- Wheelchair Access: All locations have barrier-free access, including ramps and wide doorways
- Accessible Lifts: Braille buttons and audio announcements in all elevators
- Priority Service: Dedicated counters for elderly customers and those with disabilities
- Hearing Assistance: Hearing loop systems available at customer service counters
- Visual Assistance: Large-print forms and documents available upon request
- Guide Dogs: Welcome at all our premises
If you require any special assistance during your visit, please contact our customer service hotline in advance so we can make the necessary arrangements.
Branch Finder Tools
To help you locate the most convenient branch for your needs, we offer several tools:
- Online Branch Locator: Available on our website with interactive maps and real-time queue information
- Mobile App: GPS-enabled branch finder with directions and estimated travel times
- SMS Service: Text your location to receive the nearest branch details
What to Bring to Your Branch Visit
To ensure efficient service during your visit, please bring the following documents as applicable:
- Hong Kong Identity Card or valid passport
- Policy number(s) or policy documents
- Completed forms (if applicable)
- Supporting documents for your transaction
- Payment method (if making premium payments)
For complex matters such as claims submissions or policy changes, we recommend booking an appointment in advance to ensure a specialist is available to assist you.
We look forward to welcoming you at any of our locations and providing you with the exceptional service you deserve.