Refund & Voucher Issuance
๐งพ For Vouchers:
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Issued via Voucher Manager
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Validity: 12 months
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Include voucher ID in CRM notes and confirmation email
๐ณ For Cash Refunds:
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Must be eligible fare type or regulatory refund
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Log into Payment Gateway Portal (PGP)
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Match payment ID → Click “Initiate Refund”
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Provide expected timeline: 7–21 business days