Security & Fraud Prevention

How does Maybank protect my Online Banking transactions?

Maybank employs 128-bit Secure Sockets Layer (SSL) encryption and multi-factor authentication (MFA), including:

• One-Time Passwords (OTPs)
• Security tokens
• Transaction signing for high-risk activities

How can I protect my Maybank Online Banking account?

• Use a strong password and change it regularly.
• Never share your username, password, or OTP with anyone.
• Enable SMS or email alerts for banking transactions.
• Ensure you log out after each session.

What should I do if I suspect fraud or unauthorized transactions?

• Immediately report it to Maybank at 1800-MAYBANK (1800-629 2265).
• Change your password and enable extra security measures.
• Review your recent transactions for any suspicious activity.

How do I recognize phishing scams?

• Emails or SMS asking for your banking credentials are fraudulent.
• Always check the sender's email and avoid clicking unknown links.
• Maybank will never ask you to provide sensitive information via email or phone.