Compensation policies
NICE Airlines provides compensation and assistance when your travel is disrupted due to cancellations, delays, denied boarding, or baggage issues. Here's what you should expect and how to claim:
✈️ Flight Cancellations, Denied Boarding & Long Delays
- If you're denied boarding or your flight is cancelled (with less than 14 days notice) or delayed by ≥ 5 hours, you can choose:
• A full refund (excluding taxes & fees) within 21 days, or
• Re-routing to your final destination at the earliest opportunity under comparable conditions, or
• Re-routing at a later date of your choosing (subject to seat availability) - Re-routing within ±10 days has no rebooking fee, but fare difference may apply if outside this window.
- Compensation is paid within 45 days via bank transfer or as agreed.
๐ถ EU & UK Rights (EU261/UK261)
For flights departing from the EU or UK (including UK261), you may be entitled to cash compensation up to €600 (or £520), depending on distance and length of delay/cancellation.
| Delay vs Distance | Compensation Amount |
|---|---|
| ≤ 1 500 km, ≥ 3 h delay | $250 |
| 1 500–3 500 km, ≥ 3 h | $400 |
| > 3 500 km, ≥ 4 h | $600 |
☕ Right to Care & Assistance
- Delays ≥ 2 hours: NICE Airlines will provide meals, refreshments, and 2 communication items (calls, emails).
- Delays ≥ 5 hours: You may choose reimbursement or re-routing and receive a return flight if part of connecting travel.
๐ Baggage Delay & Damage Compensation
- Delayed baggage: Up to $ 50 per day for essential items, up to 3 days (not including residents at arrival).
- Damaged baggage: Repaired or replaced at NICE Airlines discretion.
๐ How to Claim
- Submit a written claim via NICE Airlines Customer Services form.
- For compensation, you may need to provide supporting evidence (e.g., boarding pass, receipts).
- Compensation paid within 21–45 days, depending on claim type.
❓ FAQs
What's the difference between a refund and compensation?
A refund returns your money or voucher for the fare and taxes; compensation is an additional payment if you're eligible under delay laws.
Are ‘extraordinary circumstances’ excluded?
Yes—flights disrupted by factors beyond NICE Airlines control (e.g., weather, ATC strikes) are exempt from compensation but not from care.