Have ready: Booking reference number, flight details, passenger information, and your original payment method details. If requesting a refund due to special circumstances, gather supporting documents like medical certificates or death certificates.

Flex & Business fares: Free cancellation with voucher if done >24h before departure. Value & Lite fares: May incur fees or not be refundable. Flight disruptions: Full refund available if flight delayed >3h or cancelled by airline. Check our refund policies for complete eligibility details.

Upload your booking confirmation, boarding passes, and any relevant supporting documents. For medical emergencies: medical certificates. For bereavement: death certificate. For service failures: receipts or photos. Accepted formats: JPG, PNG, PDF, DOC (max 10MB per file).

Processing time: 7-14 business days for review. Cash refunds: 7-20 days to original payment method. Vouchers: Issued immediately upon approval, valid for 12 months. Bank transfers: 5-10 business days after approval.

Your 6-character booking reference (starting with "NiCE") is in your confirmation email, boarding pass, or booking receipt. If you can't find it, use your ticket number (13 digits) or contact our support team at 1-800-NiCE-FLY.

Voluntary Cancellation: You're cancelling by choice. Involuntary Cancellation: Flight cancelled by airline. Schedule Change: Significant time changes by airline. Medical/Bereavement: Emergency situations with documentation. Service Failure: Issues with our service quality.

Original Payment Method: Refund to your original card/account (most common). Bank Transfer: Direct to your bank account (requires additional details). Travel Voucher: Get 10% bonus value, valid for 12 months for future bookings.

Select the total number of passengers in the booking. If requesting refunds for only some passengers, specify this in the "Reason for Refund Request" field. Provide details for each passenger requiring a refund. But please note submitting multiple refund duplicate requests can delay processing.

Only if you select "Bank Transfer" as your refund method. You'll need: Bank name, account number, routing number, and account holder name. Ensure all details are accurate to avoid processing delays.

Cash refunds: Money returned to original payment method, available for certain fare types or flight disruptions. Vouchers: Credit for future travel, issued when cash refund not applicable. Vouchers offer 10% bonus and are valid for 12 months.

Full cash refunds are available for: Flight cancellations by NiCE Airlines, delays >5 hours, EU/UK flights under EC261/UK261 regulations, or within 24 hours of booking (US Department of Transportation rule). Flex and Business fares may also qualify.

Flex & Business: Free cancellation >24h before departure (voucher issued). Value fares: May incur $400 fee depending on route and timing. Lite fares: Generally non-refundable, only taxes refunded. Optional extras may be refundable >24h before flight.

Yes! Select the additional services in the form: seat upgrades, extra baggage, meal upgrades, lounge access, priority boarding. These are often refundable >24 hours before departure, even on non-refundable tickets.

Weather delays don't typically qualify for compensation, but you may be entitled to rebooking or voucher. EU/UK flights: Extraordinary circumstances may limit compensation. Significant delays (>3h): Free rebooking within ±10 days or voucher refund available.

Select "Medical Emergency" as refund type and upload medical certificate from licensed physician stating inability to travel. Include patient name, medical condition, and travel restriction dates. Medical refunds may be processed even for non-refundable tickets.

Upload death certificate or obituary showing relationship to the deceased. Bereavement refunds are typically processed without cancellation fees, regardless of fare type. Include relationship details in the special circumstances field.

Yes! Select "Service Failure" and detail the downgrade in your request. If we downgraded your seat class, you're entitled to a partial refund of the fare difference. Upload any relevant correspondence or receipts.

This qualifies as "Involuntary Cancellation" since it's due to our operational issues. You're entitled to rebooking on next available flight or full refund. Document the delay and missed connection in your request.

You'll receive a confirmation email within 24 hours with your request reference number. Our refunds team will review your request within 2-3 business days and contact you if additional information is needed. Processing typically takes 7-14 business days total.

We'll contact you via your preferred method (email, phone, or both) selected in the form. You'll receive updates when your request is approved, denied, or requires additional information. Final notification includes refund amount and processing timeline.

Contact our refunds team at 1-800-NiCE-FLY with your request reference number. Minor changes (contact details, refund method) can often be updated. Major changes may require a new request depending on processing stage.

You'll receive detailed explanation of denial reasons. Options include: providing additional documentation, accepting a travel voucher instead, or contacting our customer resolution team. EU/UK passengers may have additional rights under EC261/UK261 regulations.

Cash refunds: Check your original payment method for credit. Bank transfers: Monitor your bank account. Vouchers: Emailed directly with redemption instructions. Contact us if you don't see the refund within expected timeframes.

Complete all required fields accurately, upload clear supporting documents, provide detailed explanations in description fields, and ensure contact information is current. Incomplete requests cause delays.

Common issues: incorrect booking references, missing supporting documents, unclear refund reasons, outdated contact information, and selecting wrong refund type. Double-check all entries before submitting.

No, don't cancel first! Submit the refund request through our form instead. Cancelling through "Manage Booking" may automatically issue a voucher and limit your refund options. Let our refunds team process your request properly.

Yes, however if possible avoid submitting duplicate requests as this delays processing. If you need to add information, contact our team with your original request reference number. Multiple requests for the same booking will be consolidated.