🔁 Cancellation by You (Passenger)

• Flex & Business fares: Free cancellation with voucher issued if done >24 h before departure. 
• Value & Lite fares: Not permitted or incur a fee (e.g. $ 400) depending on timing and route. 
• Non-refundable tickets: Only taxes refunded as voucher. Optional extras may be refundable >24 h pre-flight.

🛫 Flight Disruptions or Airline-Initiated Changes

• Departures delayed by 1 h early / 3 h late, or cancellations: free rebooking within ±10 days or voucher refund. 
• If rebooked for >10 days later, you’ll need to pay fare difference, but no penalty fee. 

🇪🇺 EU/UK Compensation & Refund Rights

When flying from the EU or UK, you're covered under EC 261/UK261:

• Entitled to full refund or rerouting if flight is cancelled, delayed >5 h, or boarding denied. 
• Compensation up to €600 if eligible under EC/UK regulations. 

📋 How to Request a Refund

1. Use “Manage Booking” on niceairlines.com or app.
2. Cancel booking to trigger voucher issuance, where applicable.
3. For disruptions or EC261 claims, contact NICE Airlines Customer Centre or complete the online form.

Voucher validity: 12 months from issue. Cash refunds processed back to original payment method. 

🛂 FAQs