Service Agreements
Whether your Videojet coding and marking equipment has been in service for years or you just purchased new Videojet equipment, there is a Care Package option that will meet your needs.
With a Care Package, you’ll not only be covered for repairs but you’ll also benefit from proactive services such as preventive maintenance, quarterly consultative visits and key operator training for an affordable and predictable monthly price.
| Service | Full Care | Start-up Care Plus | Start-up Care | Service Care | Extended Warranty |
|---|---|---|---|---|---|
| Break / fix parts | Yes | Yes | Yes | Yes | No |
| On-site labor | Yes | Yes | Yes | Yes | Yes |
| 24×7×365 phone support | Yes | Yes | Yes | Yes | No |
| Preventive maintenance | Yes | Yes | Yes | Yes | Yes |
| Quarterly consultative visits | Yes | Yes | Yes | Yes | No |
| Key operator training | Yes | Yes | Yes | Yes | No |
| Consumable parts* | Yes | Yes | No | Yes | No |
| Printer rental | Yes | No | No | No | No |
Note: Consumable parts include 1000 Line cores and filters, 2300 Series printheads and filters, DataFlex printheads, platen pads and brackets, and 3000 Series laser tubes.
Full Care
- The most comprehensive package includes equipment rental, service, parts and supplies
- No up-front costs and easy, predictable billing
- Experience all the benefits of Videojet’s equipment and service
- Ideal for users looking for new marking and coding solutions
Start-up Care (Plus)
- Provide a safety net to operators who are new to the equipment
- Facilitate a smooth transition to new equipment
- Help solve adoption challenges
- Perfect for users with newly purchased Videojet equipment
Service Care
- No surprises, no extra charges with fixed cost
- Put your coding and marking into the experts’ hands
- Help reduce parts inventory and service costs
- Great for current Videojet equipment owners