Troubleshooting Common AV Issues

Display Not Showing My Screen

1. Check that the HDMI or USB-C cable is fully plugged in at both ends.
2. On the display, press Input/Source and select the correct HDMI port.
3. On your laptop:
   • Mac: Go to System Preferences > Displays and click Detect Displays.
   • Windows: Press Windows + P and select Duplicate or Extend.
4. Try a different cable if available.
5. Restart the display using the remote or power button.

No Sound from the Room Speakers

1. Confirm the speakerphone is powered on (look for a status light).
2. On your laptop, go to Sound Settings and set the speakerphone as the output device.
3. Check the volume level on both the speakerphone and your laptop.
4. If connected via Bluetooth, confirm the device is paired — the name is posted in the room.
5. For USB-connected devices, try a different USB port on your laptop.

Echo or Feedback During a Call

• Mute your laptop's built-in microphone if you are using the room speakerphone.
• Lower the speaker volume slightly.
• Move the speakerphone to the centre of the table, away from walls.

Poor Video Quality on a Call

• Switch from WeWork to WeWork-5G Wi-Fi for a stronger signal.
• If possible, plug in to the wired Ethernet port in the room.
• Close background applications that may be consuming bandwidth (cloud sync, software updates).
• Lower your video quality setting in your conferencing platform temporarily.

Remote Control Is Missing or Not Working

• Check the credenza drawers in the room — remotes are often stored there.
• Replace batteries if the remote is unresponsive (AA or AAA, depending on model).
• Use the physical buttons on the display as an alternative.

Escalating an AV Issue

If none of the above steps resolve the issue, raise a ticket via the WeWork app under Help > IT Issue. Include the room name, building, and a brief description of the problem. For urgent issues during a meeting, speak to the community team at the front desk.