Skip to main content

 
CXone Expert Clone Site 216

Understanding Your Bill

Understanding_Your_Bill Understanding Your Singtel Bill

Understanding Your Singtel Bill

This article provides a detailed explanation of various elements in your Singtel bill. Singtel provides a comprehensive bill to help you understand your usage, charges, payments, and other relevant details.

1. Account Summary

The account summary provides a snapshot of your account details. It includes:

  • Account Number: This is your unique identifier with Singtel. You will need this when contacting customer service or making payments.
  • Bill Date: The date when the bill was generated.
  • Bill Period: The time period for which the bill is applicable. It usually covers one month.
  • Due Date: The date by which the payment should be made to avoid late fees.
  • Total Amount Due: The total charges for the billing period, including any outstanding amount from previous bills.

2. Usage Details

This section provides a detailed breakdown of your usage for the billing period. It includes:

  • Call Charges: The cost of all the calls made during the billing period.
  • Data Usage: The amount of data used during the billing period.
  • SMS/MMS Charges: The cost of all the SMS/MMS sent during the billing period.

3. Payment Details

This section outlines the payments made, any outstanding amount, and the current amount due. It includes:

  • Previous Balance: The amount due from previous bills.
  • Payments Received: The total payments received since the last bill.
  • Outstanding Amount: Any amount that is still due from previous bills.
  • Current Charges: The total charges for the current billing period.
  • Total Amount Due: The total amount that needs to be paid. It includes the current charges and any outstanding amount.

4. Additional Services and Charges

This section provides details of any additional services you have subscribed to and their charges. It includes:

  • Add-On Services: Any additional services like caller tunes, data packs, etc., that you have subscribed to.
  • One-Time Charges: Charges for any one-time services like installation, activation, etc.
  • Equipment Charges: Charges for any equipment like modem, router, etc., provided by Singtel.

5. GST Details

This section provides details of the Goods and Services Tax (GST) applicable to your bill. It includes:

  • GST on Service Charges: The GST applicable on the service charges.
  • GST on Other Charges: The GST applicable on other charges.

6. Payment Methods

This section provides information about the various methods available for paying your Singtel bill.

Understanding these elements will help you to better manage your Singtel account and ensure timely payment of your bills.

  • Was this article helpful?