Document Submission Methods
Submitting documents correctly and through the appropriate channel is essential for ensuring your requests are processed quickly and efficiently. We offer multiple convenient methods for submitting forms, applications, claims, and supporting documents. This comprehensive guide explains each submission method, helps you choose the most appropriate option for your situation, and provides tips for successful document submission.
Overview of Submission Channels
We accept document submissions through various channels to accommodate different customer preferences and urgency levels. Each method has its own advantages, and the best choice depends on the type of document, urgency of your request, and your personal convenience.
| Submission Method | Processing Start | Best For |
|---|---|---|
| Online Portal Upload | Same business day | Most document types, fastest processing |
| Mobile App | Same business day | Quick submissions, photo documents |
| LINE Official Account | Same business day | Convenient, quick document sharing |
| Next business day | Scanned documents, moderate urgency | |
| Branch Submission | Same day | Complex matters, immediate confirmation |
| Postal Mail | Upon receipt | Original documents, no urgency |
| Courier | Upon receipt | Urgent original documents |
| Fax | Next business day | Legacy systems, quick copies |
Online Portal Submission
The customer portal is our recommended method for most document submissions, offering convenience, speed, and real-time tracking capabilities.
How to Submit via Portal
- Log in to your customer portal
- Navigate to "Submit Documents" in the main menu
- Select the document category (Policy Service, Claims, Financial, etc.)
- Choose the specific transaction type
- Upload your completed form (PDF format recommended)
- Attach any required supporting documents
- Review your submission and confirm
- Note the confirmation number for tracking
File Requirements for Portal Upload
| Requirement | Specification |
|---|---|
| Accepted File Formats | PDF, JPG, JPEG, PNG, TIFF |
| Maximum File Size | 10 MB per file |
| Maximum Files per Submission | 20 files |
| Recommended Resolution | 300 DPI for scanned documents |
| Colour Mode | Colour or grayscale accepted |
Portal Submission Benefits
- Instant confirmation of receipt
- Real-time status tracking
- Secure encrypted transmission
- 24/7 availability
- Complete submission history
- Automatic document validation
- Email notifications for status updates
Mobile App Submission
Our mobile app offers a convenient way to submit documents using your smartphone's camera and upload capabilities.
Document Capture Features
- Smart Scan: Automatically detects document edges and adjusts perspective
- Multi-page Capture: Scan multiple pages into a single document
- Enhancement: Automatic brightness and contrast adjustment
- OCR Verification: Checks for legibility before submission
- Secure Storage: Documents encrypted on device until uploaded
How to Submit via Mobile App
- Open the app and log in
- Tap "Submit Documents" on the home screen
- Select the transaction type
- Choose "Camera" to capture documents or "Gallery" to upload existing photos
- Position your document within the frame and capture
- Review and adjust if needed
- Add additional pages or documents as required
- Add any notes or comments for the processing team
- Submit and save your confirmation number
Tips for Mobile Document Capture
- Use good lighting to ensure clarity
- Place documents on a contrasting background
- Hold the phone steady and parallel to the document
- Ensure all text and signatures are visible within the frame
- Review each capture before proceeding
- Use the enhancement feature if documents appear faded
LINE Official Account Submission
Submit documents conveniently through our LINE Official Account:
- Add our LINE Official Account as a friend
- Send a message stating your submission purpose
- Follow the prompts to provide your policy number
- Upload photos or PDFs of your documents
- Receive confirmation of receipt via LINE message
LINE submission is ideal for simple document submissions and quick updates. For complex transactions, we recommend using the online portal or visiting a branch.
Email Submission
Submit documents via email for a balance of convenience and documentation.
Email Submission Details
| Document Type | Email Address |
|---|---|
| Policy Service Requests | policyservice@niceinsurance.co.th |
| Claims Submissions | claims@niceinsurance.co.th |
| New Applications | newbusiness@niceinsurance.co.th |
| Financial Transactions | finance@niceinsurance.co.th |
| General Enquiries | customerservice@niceinsurance.co.th |
Email Submission Guidelines
- Use your registered email address when submitting
- Include your policy number in the email subject line
- Clearly state the purpose of your submission in the email body
- Attach documents as PDF files when possible
- Maximum attachment size: 25 MB total per email
- For larger files, use multiple emails or the online portal
- Request read receipt for confirmation
Email Subject Line Format
Use the following format for faster processing:
[Policy Number] - [Transaction Type] - [Your Name]
Example: 12345678 - Change of Address - Somchai Jaidee
Branch Submission
In-person submission at a branch offers immediate confirmation and the opportunity to receive assistance.
Branch Submission Process
- Visit any branch during operating hours
- Take a queue number for "Document Submission"
- Present your documents to the customer service representative
- Provide your Thai National ID Card (บัตรประชาชน) for identity verification
- The representative will review your documents for completeness
- Receive an acknowledgment receipt with reference number
- Keep your receipt for tracking and reference
Benefits of Branch Submission
- Immediate document review and feedback
- Assistance with completing forms correctly
- On-the-spot correction of errors
- Confirmation that all required documents are included
- Ability to ask questions about the process
- Certified copies can be made on-site if needed
What to Bring for Branch Submission
- Original Thai National ID Card (บัตรประชาชน)
- Completed forms with all required signatures
- All supporting documents as specified on the form
- Policy documents if relevant to the transaction
- Payment method if fees apply
Postal Mail Submission
Traditional mail submission is available for customers who prefer physical document handling.
Mailing Address
Customer Service Centre
Nice Insurance Building
123 Silom Road, Silom, Bang Rak
Bangkok 10500
Postal Submission Guidelines
- Use registered mail for important documents
- Keep copies of all documents before mailing
- Include a cover letter listing all enclosed documents
- Write your policy number clearly on the envelope
- Allow 5-7 business days for delivery plus processing time
- Consider courier service for time-sensitive documents
Documents Requiring Original Submission
Certain documents must be submitted in original form via mail or in person:
- Policy ownership transfer documents
- Assignment documents
- Legal documents (court orders, probate documents)
- Notarised documents
- Documents with medallion signature guarantee
Courier Submission
For urgent original documents, courier services provide fast and trackable delivery.
Courier Delivery Address
Customer Service Centre
Level 15, Nice Insurance Building
123 Silom Road, Silom, Bang Rak
Bangkok 10500
Courier Tips
- Request signature confirmation upon delivery
- Include return address on package
- Retain courier tracking number
- Consider insurance for valuable original documents
- Mark package "Attention: Customer Service Centre"
Fax Submission
Fax remains available for customers who prefer this method.
| Department | Fax Number |
|---|---|
| Policy Services | +66 2 234 5699 |
| Claims | +66 2 234 5698 |
| General Enquiries | +66 2 234 5697 |
Fax Submission Guidelines
- Include a cover sheet with your policy number and contact details
- Indicate total number of pages being faxed
- Use standard resolution for best results
- Keep original transmission report as proof of submission
- Follow up if no acknowledgment received within 2 business days
Document Preparation Best Practices
Regardless of submission method, properly prepared documents ensure faster processing:
- Complete all required fields on forms
- Sign and date where indicated
- Ensure all pages are included and in correct order
- Verify supporting documents are current and valid
- Make copies legible and free of shadows or cut-off edges
- Remove staples and clips before scanning
- Use consistent file naming: PolicyNumber_DocumentType_Date
Submission Confirmation and Tracking
After submitting documents, you can track your request status:
- Online/App Submissions: Real-time status in customer portal
- Email Submissions: Acknowledgment email within 1 business day
- LINE Submissions: Confirmation message via LINE
- Branch Submissions: Immediate receipt with reference number
- Postal/Courier: Call customer service with tracking number
If you do not receive confirmation within the expected timeframe, please contact our customer service team immediately to verify receipt of your documents.
Resubmission and Corrections
If additional documents are required or corrections are needed:
- You will be contacted via your preferred communication method
- Specific requirements will be clearly outlined
- Reference your original submission number when resubmitting
- Submit corrections through the same channel as original submission
- Expedited processing is available for resubmissions
Choosing the right submission method and preparing your documents properly helps ensure your requests are processed efficiently. If you have questions about which method to use or need assistance with document preparation, our customer service team is ready to help.