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CXone Expert Clone Site 216

Preauthorisation for Special Baggage

Step-by-Step Process

1. Collect Item Details

el date, and PNR. Provide the item type along with its dimensions and weight, and attach a photo if available. Clearly indicate whether the item requires preauthorisation by marking “Requires Preauthorisation – Yes” or “No.” You may also include any special notes, such as “Requires police permit” or “Waiting on ops clearance.”


4. Notify Baggage Operations

Send case ID to baggage_ops@niceairlines.com or flag in internal chat.
Mark urgency based on departure date.


5. Follow Up with Customer

  • Inform customer of expected review time (24–48 hrs)

  • Provide approval status and fee breakdown when confirmed

  • Advise on packaging and check-in requirements


Important Reminders

  • No approval = No acceptance at airport

  • Never confirm transport of weapons or oversized items without written clearance

  • No batteries, liquids, or hazardous goods allowed in special baggage

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