Mobile Add-Ons and Value-Added Services
Mobile Add-Ons and Value-Added Services
Summary
Enhance your mobile plan with optional add-ons including extra data, international roaming, entertainment bundles, device protection, and premium features. Add-ons can be activated or removed at any time.
Data Add-Ons
One-Time Data Boosts
- 5GB Data Boost: $10 (valid for 30 days)
- 10GB Data Boost: $18 (valid for 30 days)
- 20GB Data Boost: $30 (valid for 30 days)
- Unused data from boosts expires after 30 days
- Can be purchased multiple times per month
- Activates immediately upon purchase
Recurring Data Add-Ons
- +10GB Monthly: $15/month (automatically renews)
- +20GB Monthly: $25/month (automatically renews)
- +50GB Monthly: $45/month (automatically renews)
- Data rollover applies if base plan includes this feature
- Can be cancelled anytime, effective next billing cycle
International Roaming
Roaming Passes
Daily Roaming Pass ($15/day)
- Use your existing plan's data, calls, and SMS while roaming
- Available in 100+ countries
- Only charged on days you use your phone abroad
- Auto-activates when you connect to partner network
- Maximum charge: 10 days per billing cycle ($150)
Weekly Roaming Pass ($50/7 days)
- 5GB high-speed data in covered countries
- Unlimited calls and SMS within roaming country
- 100 minutes calls back home
- Available in 80+ countries
- Must be activated before travel
Monthly Roaming Pass ($150/30 days)
- 15GB high-speed data in covered countries
- Unlimited calls and SMS within roaming country and back home
- Available in 80+ countries
- Ideal for extended travel or business trips
- Can be activated up to 48 hours before departure
Regional Roaming Packages
ASEAN Roaming ($20/month)
- 5GB data across all ASEAN countries
- Unlimited calls within ASEAN region
- Free incoming calls
- Countries: Singapore, Malaysia, Thailand, Indonesia, Philippines, Vietnam, Cambodia, Laos, Myanmar, Brunei
Asia-Pacific Roaming ($35/month)
- 10GB data across Asia-Pacific region
- 300 minutes calls within region
- Countries: ASEAN + Australia, New Zealand, Japan, South Korea, Hong Kong, Taiwan, China, India
Entertainment Bundles
Streaming Services
- Netflix Basic: $5/month (normally $9.99) - SD quality, 1 screen
- Spotify Premium: $5/month (normally $9.99) - ad-free music streaming
- Disney+ Standard: $7/month (normally $10.99) - includes Star content
- YouTube Premium: $8/month (normally $11.99) - ad-free videos, YouTube Music
- Entertainment Mega Bundle: $20/month (includes all four services above - save $13)
Cloud Storage
- Cloud Storage 100GB: $3/month - backup photos, videos, and files
- Cloud Storage 500GB: $8/month - ideal for families
- Cloud Storage 2TB: $15/month - for power users
- Automatic photo and video backup
- Access files from any device
Security & Protection
Device Protection Plan ($8/month)
- Covers accidental damage, liquid damage, theft, and loss
- Screen damage repair: $99 excess
- Other damage repair: $149 excess
- Theft or loss replacement: $249 excess
- Up to 2 claims per 12-month period
- Replacement device delivered within 24-48 hours
- Must be added within 30 days of device purchase
Mobile Security Suite ($5/month)
- Antivirus and malware protection
- VPN with unlimited data (up to 5 devices)
- Password manager
- Identity theft monitoring
- Safe browsing and phishing protection
- Parental controls
- Compatible with iOS and Android
Premium Features
WiFi Calling & VoLTE ($0 - included free)
- Make calls over WiFi when cellular signal is weak
- HD voice quality with VoLTE
- No additional charges - uses plan minutes
- Must be enabled in phone settings
- Compatible device required
Call Management Features
- Visual Voicemail: Free - see voicemails in app, no need to call
- Call Forwarding: Free - forward calls to another number
- Conference Calling: Free - merge up to 5 callers (3-way calling free, 5-way requires activation)
- Caller ID & Call Waiting: Free on all postpaid plans
- Call Blocking: Free - block unwanted numbers
- Voicemail to Email: $3/month - receive voicemails as email attachments
Number Services
- Premium Number Selection: One-time $50 fee - choose from available premium numbers
- Number Retention Service: Free - keep your number when changing plans
- Multi-SIM Service: $10/month - use same number on multiple devices (smartwatch, tablet)
Business Add-Ons
- Mobile Hotspot Boost: $10/month - additional 20GB hotspot data
- Priority Network Access: $15/month - prioritized during congestion
- International Business Calling Pack: $25/month - 500 minutes to 50+ countries
- Mobile Device Management: $5/month per line - remote management and security
How to Add or Remove Services
- Self-service via mobile app or web portal (instant activation)
- Call customer service hotline (activated within 2 hours)
- Visit retail store (instant activation)
- SMS short code: Text ADD [SERVICE CODE] to 1355
Important Notes
- Add-ons are billed monthly in advance unless specified as one-time
- Roaming passes must have sufficient validity for entire travel period
- Entertainment bundle subscriptions can be managed through service provider apps
- Device protection cannot be added to devices older than 30 days
- Unused data from one-time boosts does not roll over
- Some add-ons may not be available on all plan types
- Add-ons can be cancelled anytime, effective next billing cycle
Related Articles
- International Roaming Guide and Country List
- Device Protection Claim Process
- Managing Add-Ons in Self-Service Portal
- Mobile Postpaid Plans Overview
Effective Date: November 2025 | Version: 1.0 | Target Audience: Sales & Care