EC261/UK261 Compensation (EU or UK Departures)
Step-by-Step
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Confirm origin airport is within EU/UK.
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If flight was cancelled, delayed >5h, or boarding denied, customer may claim.
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Email customer EC Claim Form from ETT or link to online form:
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Create case in EC Claims Portal:
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Attach boarding pass, passport, and delay confirmation
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Flag case as “EC261 Eligible – Pending Review”
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Update Phoenix CRM with comp claim ID and customer contact details.