How to Log a Maintenance Request
Need help with a leaky tap, AC issue, or electrical problem? ๐งฐ No worries — Arada makes it easy to report and track maintenance requests from your home or mobile device.
Here’s how to get help fast, and what to expect after you submit your request.
๐ฒ 3 Ways to Request Maintenance
- 1. Arada Resident Portal (Recommended): Log in to your portal and click “Maintenance Request” under Services.
- 2. Arada App: Tap the “Report an Issue” button and attach photos or videos if needed.
- 3. Customer Happiness Team: Call or WhatsApp the hotline to speak to a representative (available 8 AM – 8 PM).
๐ What to Include in Your Request
- ✅ Your name and unit number
- ✅ Type of issue (e.g. AC not working, water leak)
- ✅ Clear description and location (e.g. kitchen, bathroom)
- ✅ Photo or video if possible (to help diagnose remotely)
⏱️ What Happens Next?
- You’ll receive a ticket confirmation via email or app
- Maintenance is assigned within 24–48 hours (urgent cases prioritized)
- You’ll get a visit time or call to confirm access
- Once resolved, you'll be notified and asked to confirm closure
For emergencies (e.g. flooding, electrical fire), contact the Customer Happiness hotline immediately.
๐ง Emergency vs. Non-Emergency Repairs
| Emergency Issues | Standard Issues |
|---|---|
| Water leaks or burst pipes | Leaky faucet or showerhead |
| Complete AC failure (summer) | Noisy or low-efficiency AC |
| Power outage or sparks | Non-working light fixture |
| Elevator malfunction | Loose tiles or small cracks |
❓ Frequently Asked Questions
How long does it take for someone to come?
Urgent requests are typically addressed within 24 hours. Standard requests may take 2–3 business days.
Is maintenance free?
Basic maintenance during warranty is free. Charges may apply for damage, out-of-warranty repairs, or special requests.
Can I reschedule my appointment?
Yes — just respond to your confirmation message or call the Customer Happiness team to update your time slot.
Can someone enter my unit if I’m not home?
Only with written or recorded approval. Otherwise, access must be arranged with you or a trusted contact present.
What if the issue isn’t fixed?
You can reopen the ticket from your app/portal, or call support to request follow-up service.
๐ก For other living support topics, visit the Community Rules or explore your Smart Home Features.