How to Unlock a Locked Dubai Trade Account

Why Does an Account Get Locked?

Your Dubai Trade account may become temporarily locked due to:

• Multiple failed login attempts.
• Security violations (e.g., suspicious activity).
• Expired user credentials or inactivity.

Step 1: Wait for Automatic Unlocking

• Dubai Trade applies a temporary lock after multiple failed attempts.
• Wait 15-30 minutes and try logging in again.

Step 2: Use the "Forgot Password" Feature

1. Go to the Dubai Trade login page.
2. Click "Forgot Password?"
3. Follow the password reset steps (refer to Guide 1).
4. Try logging in with your new password.

Step 3: Contact Dubai Trade Support

If your account remains locked:

1. Call Dubai Trade’s customer support helpline at 600 55 55 54.
2. Provide your registered email, trade license number, or Emirates ID for verification.
3. Request an account unlock.
4. If needed, Dubai Trade may send a verification link to your email to confirm your identity.

Step 4: Prevent Future Account Lockouts

• Ensure you remember your password or store it securely.
• Enable two-factor authentication (2FA) if Dubai Trade offers it.
• Avoid using incorrect credentials multiple times in a row.