While helpful, the baggage claim tag number isn't required. You can still file a claim using your flight details, booking confirmation, and detailed baggage description. Tip: Check your boarding pass stub or any receipts from check-in.

Enter the date of the flight where your baggage was last seen or was supposed to arrive. For connecting flights, this is usually your final destination flight date.

Upload your boarding pass, baggage receipts, and photos of your baggage if available. These help us locate and verify your claim faster. Accepted formats: JPG, PNG, PDF, DOC (max 10MB per file).

Be as specific as possible! Include brand, color, size, material, distinctive features (stickers, ribbons, damage), and valuable contents. The more details, the easier it is for us to identify your baggage.

Select the total number of missing bags in the form. In the description field, clearly separate each bag's details (e.g., "Bag 1: Black Samsonite suitcase..." "Bag 2: Navy blue duffel bag..."). This helps our team track each item individually.

Yes, absolutely! Our baggage team will contact you via phone or email before delivery to confirm your current location and the best delivery address. We understand travel plans change, so we always verify delivery details with you first.

Yes! Contact our baggage services team at 1-800-NICE-FLY with your claim reference number. We can update your delivery address, contact information, or any other details as needed.

No problem! Provide the hotel address and mention in the "Additional Information" field that it's a temporary address. Include your hotel confirmation number if possible. We'll coordinate with the hotel for delivery.

We'll contact you via the phone number and email provided in your claim. You'll receive updates on claim status, delivery arrangements, and any additional information we might need. We typically call first, then follow up with email confirmation.

Yes, but you must authorize this during the claim process. Provide the recipient's full name and contact details in the delivery address section. The recipient will need to show ID and may be asked to sign for the delivery.

Delayed baggage: Usually located within 24-48 hours. Lost baggage: Investigation takes 5-21 days depending on complexity. Damaged baggage: Claims processed within 7-14 days. We'll keep you updated throughout the process.

You'll receive a confirmation email with your claim reference number within 24 hours. Our baggage team will begin investigating immediately and contact you with updates or if additional information is needed.

Yes! Select "Damaged Baggage" as your issue type and provide detailed photos of the damage. For damaged items, report within 7 days of arrival for the fastest resolution.

List valuable items in your baggage description and upload any receipts or proof of purchase. For high-value items over $1,500, our specialist team will handle your claim personally with priority processing.

Use your claim reference number on our website's "Track My Claim" page, or call 1-800-NICE-FLY. You'll also receive automatic email updates when your claim status changes.

Yes! If your baggage is delayed over 24 hours, you're eligible for reimbursement of essential items (clothing, toiletries) up to $50 per day for the first 3 days, then $25 per day thereafter. Keep all receipts and submit them with your claim.

If we cannot locate your baggage after 21 days, it's declared lost. You'll be compensated based on the baggage contents and depreciated value, up to liability limits of $1,500 per passenger for domestic flights and $1,700 for international flights.

Items like cash, jewelry, electronics, medication, important documents, and perishables should be carried in hand luggage. These items have limited or no coverage when checked. See our baggage policy for full details.

Keep receipts for essential purchases and upload them with your claim or email them to baggage@niceairlines.com with your claim number. Reimbursement is processed within 5-7 business days via the original payment method.

We cover repair costs for repairable damage, or replacement value for unrepairable items. For designer or expensive luggage, provide proof of purchase for accurate valuation. Wear and tear from normal use is not covered.