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CXone Expert Clone Site 216

View and Download Statements

Access your wealth management statements and documents anytime through our secure online portal.

Types of Statements Available

  • Monthly Statements: Complete account activity and holdings
  • Quarterly Reports: Performance analysis and benchmarks
  • Annual Summary: Year-end positions and total returns
  • Tax Documents: T5, T3, and tax summaries
  • Trade Confirmations: Individual transaction records

Accessing Your Statements Online

1 Log into your wealth management portal
2 Click "Documents" in the main menu
3 Select "Statements" from dropdown
4 Choose account and date range
5 Click document to view or download

Statement Delivery Options

Go Paperless: Switch to eStatements to receive documents faster and reduce clutter.
Delivery Method Availability Benefits
eStatements Same day as generated Instant access, searchable, eco-friendly
Paper Mail 5-10 business days Physical copy for records

Understanding Your Statement

Key Sections

  • Account Summary: Beginning/ending values, contributions, withdrawals
  • Holdings Detail: All positions with current values
  • Transaction History: Buys, sells, dividends, fees
  • Performance Summary: Returns vs benchmarks
  • Fee Summary: Management and other charges

Download Options

  • PDF Format: Best for printing and archiving
  • CSV Export: Transaction data for spreadsheets
  • Tax Package: All tax slips in one download

Search and Filter Features

Find specific documents quickly:

  • Filter by document type
  • Search by date range
  • Sort by account
  • Keyword search within documents

Document Retention

Online Access: Statements are available online for 7 years. Tax documents are available for 10 years.

Setting Up Notifications

1 Go to "Settings" → "Notifications"
2 Enable "New Document Alerts"
3 Choose email or SMS delivery
When are monthly statements available?
Monthly statements are typically available online by the 5th business day of the following month.
Can I get statements for closed accounts?
Yes, statements for closed accounts remain available online for 7 years after closure.
Why can't I see older statements?
Statements older than 7 years are archived. Contact client service to request archived statements (fees may apply).
Security Tip: Always download statements to a secure location and avoid using public WiFi when accessing financial documents.

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