Quick Start Setting Up Your StarHub Fibre Broadband
Welcome to StarHub Fibre! This guide will help you get your ultra-fast broadband connection up and running in minutes. Let's get you connected!
What's in Your Installation Kit
- Optical Network Router (ONR) - Connects to your fibre point
- WiFi 6 Router - Your wireless gateway
- Ethernet Cables - 2x yellow cables for connections
- Power Adapters - For ONR and router
- Quick Start Guide - Printed setup instructions
๐ก Pro Tip: Take a photo of your setup before starting. This helps our support team assist you better if needed.
Pre-Installation Checklist
- Locate your fibre termination point (TP)
- Ensure power outlets are available near the TP
- Have your StarHub account details ready
- Clear space for router placement (elevated, central location)
Step-by-Step Installation
Step 1: Connect the ONR
- Locate the fibre termination point (white wall socket)
- Remove the protective cap from the fibre cable
- Gently insert the fibre cable into the ONR's PON port until it clicks
- Connect the power adapter to the ONR
- Wait for the PON light to turn solid green (2-5 minutes)
⚠️ Warning: Handle fibre cables with care. Do not bend, twist, or look directly into the cable ends.
Step 2: Connect Your WiFi Router
- Use the yellow ethernet cable to connect ONR's LAN1 port to router's WAN port
- Power on the WiFi router
- Wait for WiFi LED to turn solid green (2-3 minutes)
- The router will auto-configure with StarHub settings
Step 3: Connect Your Devices
WiFi Connection
- Look for the network name (SSID) on your router label
- Default SSID format: StarHub-XXXX or StarHub-XXXX-5G
- Enter the password printed on the router label
- Connect all your wireless devices
Wired Connection
- Connect devices directly to router LAN ports (1-4)
- No configuration needed - plug and play
- Ideal for gaming consoles, smart TVs, desktop PCs
Router LED Status Guide
| LED Light | Status | Meaning |
|---|---|---|
| Power | Solid Green | Router powered on and ready |
| Internet | Solid Green | Connected to internet |
| Internet | Red | No internet connection |
| WiFi | Solid Green | WiFi enabled and broadcasting |
| WiFi | Blinking | Data transmission in progress |
| LAN 1-4 | Solid Green | Device connected to port |
Initial Configuration
Access Router Settings
- Connect to your StarHub WiFi network
- Open web browser and go to
192.168.1.1 - Login credentials:
- Username:
admin - Password:
admin(change immediately)
- Username:
Recommended First-Time Settings
- Change Admin Password: Security > Administration > Set strong password
- Update WiFi Name: Wireless > Basic > Customize SSID
- Set Strong WiFi Password: Wireless > Security > WPA3/WPA2
- Enable Guest Network: Wireless > Guest Network > Enable
- Update Firmware: Administration > Firmware Update > Check Now
Speed Test & Optimization
Test Your Connection
- Connect via ethernet for most accurate results
- Visit
speedtest.starhub.com - Click "Start Test"
- Compare results with your plan speed
| Plan | Download Speed | Upload Speed |
|---|---|---|
| 1Gbps | 940-1000 Mbps | 940-1000 Mbps |
| 2Gbps | 1900-2000 Mbps | 1900-2000 Mbps |
| 3Gbps | 2850-3000 Mbps | 2850-3000 Mbps |
Troubleshooting Setup Issues
No Internet Connection
- Check all cable connections are secure
- Ensure ONR PON light is solid green
- Power cycle: Turn off ONR and router for 30 seconds
- Verify your service activation date
Slow Speeds
- Test with wired connection first
- Check for interference (place router away from electronics)
- Update device network drivers
- Ensure no bandwidth-heavy downloads running
Need Help? Our installation support team is available 24/7. Call 1633 or use the StarHub app's live chat for immediate assistance.