Service Application Form Guide
Everything you need to know about applying for StarHub services online - from eligibility to approval.
⏱️ Processing Time: 2-3 business days for most applications
๐ฑ Need Help? Call 1633 or use Live Chat
๐ Related: Bundle Savings Guide | Installation Process
Before You Apply
Eligibility Requirements
- Age: Must be 18 years or older
- Residency: Singapore citizen, PR, or valid work pass
- Address: Service available at your location (check coverage)
- Credit: Pass credit assessment (automatic during application)
Documents You'll Need
| Customer Type | Required Documents | Additional Notes |
|---|---|---|
| Singapore Citizen | NRIC | Front and back scan/photo |
| PR | NRIC + Entry Permit | Both documents required |
| Foreigner | Passport + Work Pass/Student Pass | Pass must be valid for contract duration |
| All Customers | Proof of Address | Utility bill or tenancy agreement (within 3 months) |
Understanding Service Options
Mobile Plans Explained
| Plan | Best For | Key Features | Hidden Benefits |
|---|---|---|---|
| Basic 30 ($30) | Light users | 30GB, 1000min, 1000 SMS | Free incoming calls when roaming |
| Plus 50 ($50) | Regular users | 80GB, Unlimited calls/SMS | Data rollover up to 10GB |
| Premium 80 ($80) | Heavy users | 150GB, Everything unlimited | Free roaming in 15 countries |
Broadband Speed Guide
- 1Gbps ($39.90):
- Perfect for: 1-3 users, HD streaming, general browsing
- Supports: Up to 10 devices comfortably
- 2Gbps ($49.90):
- Perfect for: 4-6 users, 4K streaming, working from home
- Supports: 20+ devices, multiple video calls
- Includes: WiFi 6 router upgrade
- 10Gbps ($89.90):
- Perfect for: Tech enthusiasts, large families, home businesses
- Supports: Unlimited devices, 8K streaming
- Includes: Gaming router + priority support
Bundle Benefits Calculator
Why Bundle?
| Services | Individual Price | Bundle Price | You Save |
|---|---|---|---|
| 1Gbps + Basic Mobile | $69.90 | $59.90 | $10/month ($240/2yr) |
| 2Gbps + TV+ | $89.80 | $69.90 | $19.90/month ($477.60/2yr) |
| 2Gbps + TV+ + 2 Mobile | $169.70 | $129.90 | $39.80/month ($955.20/2yr) |
Common Application Issues
Why Applications Get Delayed
- Incomplete Information:
- Missing unit number (e.g., just "Blk 123" without "#01-23")
- Incorrect NRIC format
- Expired documents
- Service Availability:
- Fiber not yet activated in building
- Previous tenant's service not terminated
- Maximum ports used in area
- Credit Issues:
- Outstanding bills with telcos
- Recent bankruptcy
- Multiple applications pending
Quick Fixes
| Issue | Solution | Processing Time |
|---|---|---|
| Wrong address format | Use OneMap to get exact address | Instant |
| Previous tenant issue | Get termination letter from landlord | 1-2 days |
| Credit decline | Pay deposit or clear outstanding bills | Immediate after payment |
| No fiber coverage | Register interest, get 4G broadband interim | Varies by location |
Contract Terms Simplified
What You're Agreeing To
- 24-Month Contract: Standard for all bundled services
- Early Termination: Pay remaining months × monthly discount received
- Moving House: Free relocation if fiber available at new address
- Upgrade Anytime: No penalty to upgrade, contract restarts
- Pause Service: Up to 3 months suspension allowed (travel/renovation)
Hidden Fees to Know
| Fee Type | Amount | When Charged | Avoidable? |
|---|---|---|---|
| Installation | $0 (Promo) | First visit | Free with online signup |
| Router | $0 | With 2Gbps+ | Included in plan |
| Activation | $10.70 | First bill | No |
| Number porting | $0 | When porting | Free service |
| Missed appointment | $50 | If tech visits and no one home | Yes - be present |
After You Apply
Application Timeline
- Immediate: Confirmation email with reference number
- Within 24hr: Credit check and coverage verification
- Day 2-3: Approval email or call if issues
- Day 3-5: Installation appointment scheduling
- Day 5-10: Service activation
Installation Day Checklist
- ✓ Authorized person must be present (18+)
- ✓ Clear access to fiber termination point
- ✓ Decide router location (central, elevated best)
- ✓ Have NRIC ready for verification
- ✓ Test all services before technician leaves
Pro Tips
Get Approved Faster
- Apply Tuesday-Thursday: Fastest processing, avoid Monday backlogs
- Choose morning slots: 9am-12pm has highest success rate
- Bundle services: Bundled applications get priority processing
- Pay outstanding bills first: Check all telcos, not just StarHub
Maximize Value
- Port existing number to keep WhatsApp/banking SMS
- Time application for month-end to minimize overlapping bills
- Add family members as supplementary lines (cheaper than individual)
- Check employer corporate discounts (additional 10-20% off)
Avoid Common Mistakes
- Don't apply during peak periods (month-end, holidays)
- Don't select "terminate immediately" if you need overlap period
- Don't forget to backup router settings before switching
- Don't dispose of old equipment until new service is stable
๐ Next Steps: Start Your Application | Check Coverage | Speak to Sales