How to Activate Your New StarHub SIM Card
Welcome to StarHub! Activating your new SIM card is quick and easy. This guide will walk you through the activation process step by step.
Before You Begin
Make sure you have the following ready:
- Your new StarHub SIM card
- A valid photo ID (NRIC/FIN/Passport)
- Your mobile device
- Access to SMS or email for verification
Activation Methods
Method 1: Online Activation (Recommended)
- Visit activate.starhub.com on your computer or mobile browser
- Enter your mobile number and SIM card serial number (found on the SIM card holder)
- Upload a clear photo of your ID for verification
- Complete the identity verification process
- Wait for the confirmation SMS (usually within 15 minutes)
- Insert your SIM card and restart your phone
๐ก Pro Tip: For eSIM activation, you'll receive a QR code instead. Simply scan it using your phone's eSIM settings.
Method 2: StarHub App Activation
- Download the StarHub app from App Store or Google Play
- Tap on "Activate SIM" from the home screen
- Follow the guided activation process
- Use your phone's camera for ID verification
- Complete biometric verification if prompted
- Insert SIM and restart your device once confirmed
Method 3: In-Store Activation
Visit any StarHub Shop with your ID. Our staff will assist you with immediate activation.
Activation Timeline
| Service Type | Activation Time | Notes |
|---|---|---|
| New Line | 15-30 minutes | Immediate for in-store activation |
| Port-In from Other Telco | 2-4 hours | May take up to 24 hours during peak periods |
| SIM Card Replacement | Immediate | Old SIM deactivates once new SIM is active |
Troubleshooting Common Issues
SIM Not Detected
- Ensure SIM is inserted correctly (gold contacts facing down)
- Try cleaning the SIM card gently with a soft cloth
- Test the SIM in another phone if possible
- Check if your phone is carrier-locked
No Network Signal After Activation
- Restart your phone
- Toggle Airplane Mode on and off
- Manually select "StarHub" in network settings
- Reset network settings (Settings > General > Reset > Reset Network Settings)
Important Notes
⚠️ Security Reminder: Never share your SIM card serial number or verification codes with anyone. StarHub will never ask for these via unsolicited calls or messages.
Need Help?
If you encounter any issues during activation:
- Chat with us on the StarHub app
- Call our hotline at 1633
- Visit any StarHub Shop