Using the TV App on Multiple Devices
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Take your entertainment anywhere with the StarHub TV+ app. Watch live TV, recordings, and on-demand content on all your devices, at home or on the go.
TV+ App Overview
Supported Devices
| Device Type |
Requirements |
Key Features |
Limitations |
| iOS (iPhone/iPad) |
iOS 12.0+ |
Full features, AirPlay |
No downloads |
| Android Phone/Tablet |
Android 7.0+ |
Full features, Chromecast |
No downloads |
| Web Browser |
Chrome, Safari, Edge |
Large screen viewing |
No offline mode |
| Apple TV |
tvOS 12.0+ |
Native app, 4K support |
Separate app |
| Android TV |
Android TV 8.0+ |
Native app, 4K support |
Main TV+ box preferred |
| Smart TVs |
2019+ Samsung/LG |
Built-in app |
Limited models |
Concurrent Streaming Limits
Simultaneous Streams Allowed:
- In-Home: Up to 4 devices
- Outside Home: 2 devices
- Mixed (Home + Away): Maximum 4 total
- Same Content: 2 devices maximum
Note: Main TV+ box counts as one device
Mobile App Setup
iOS Installation
- Download from App Store:
- Search "StarHub TV+"
- Tap Get/Download
- Authenticate with Face ID/Touch ID
- Wait for installation
- First Launch:
- Allow notifications (recommended)
- Allow local network access
- Sign in with Hub iD
- Select home network
- Permissions:
- Location: For home/away detection
- Cellular Data: For mobile streaming
- Background Refresh: For downloads
Android Installation
- Download from Play Store:
- Search "StarHub TV+"
- Tap Install
- Accept permissions
- Auto-download begins
- Initial Setup:
- Grant necessary permissions
- Sign in with credentials
- Verify phone number via SMS
- Set streaming quality preference
App Navigation & Features
Main Interface Sections
| Section |
Content |
Special Features |
| Live TV |
Current broadcasts |
Mini EPG, quick channel switch |
| Guide |
7-day program guide |
Set reminders, record |
| Recordings |
Cloud recordings |
Stream or download |
| On Demand |
Catch-up, movies |
Continue watching |
| Downloads |
Offline content |
Watch without internet |
Mobile-Specific Controls
- Gesture Controls:
- Swipe left/right: Channel change
- Swipe up/down: Volume control
- Double-tap: Play/pause
- Pinch: Zoom for sports
- Picture-in-Picture:
- iOS: Automatic when leaving app
- Android: Tap PiP button
- Resize and reposition window
Setting Up Additional Devices
Web Browser Access
- Visit watch.starhub.com
- Click "Sign In"
- Enter Hub iD credentials
- Complete 2FA verification
- Select profile
- Start streaming
Smart TV Apps
| TV Brand |
App Location |
Setup Process |
| Samsung |
Smart Hub → Apps |
Download → Login → Link TV |
| LG |
LG Content Store |
Install → Sign in → Activate |
| Android TV |
Google Play Store |
Install → Login with code |
| Apple TV |
App Store |
Get → Sign in → Pair device |
Home vs Away Streaming
Home Network Detection
Automatic Home Detection:
- App detects StarHub broadband
- More content available at home
- Higher quality streaming
- No data charges on WiFi
Manual Home Network Setup:
- Settings → Home Network
- Select current WiFi
- Confirm selection
- Test detection
Content Availability
| Content Type |
At Home |
Away |
Overseas |
| Local Channels |
✓ All |
✓ Most |
✗ Geo-blocked |
| Premium Channels |
✓ All |
○ Limited |
✗ Not available |
| Recordings |
✓ All |
✓ All |
○ Some |
| On Demand |
✓ All |
○ Selected |
✗ Very limited |
| Downloads |
✓ Yes |
✓ Yes |
✓ Watch offline |
Offline Downloads
Download Feature
- Available For:
- Selected on-demand movies
- TV series episodes
- Kids content
- Some recordings (varies)
- Not Available For:
- Live channels
- News programs
- Sports (most)
- Recently aired content
Managing Downloads
- To Download:
- Find downloadable content (⬇ icon)
- Tap download button
- Choose quality (HD/SD)
- Wait for completion
- Download Settings:
- WiFi only (recommended)
- Auto-delete watched
- Storage limit setting
- Default quality
Storage Management
| Content Type |
HD Size |
SD Size |
Expiry |
| Movie (2hr) |
~4 GB |
~1.5 GB |
30 days/48hr after start |
| TV Episode (1hr) |
~2 GB |
~750 MB |
30 days |
| Kids Show (30min) |
~1 GB |
~400 MB |
30 days |
Cross-Device Features
Seamless Viewing
- Continue Watching:
- Pause on one device
- Resume on another
- Syncs within seconds
- Works across all devices
- Universal Watchlist:
- Add from any device
- Synced across platforms
- Notifications on all devices
Remote Control Features
| Feature |
From Mobile |
To TV Box |
| Remote Control |
Full control |
Via app remote |
| Voice Search |
Send to TV |
Shows results on TV |
| Cast Content |
One tap |
Plays on TV |
| Schedule Recording |
Set remotely |
Records on cloud |
Quality & Data Settings
Streaming Quality Options
- Auto (Recommended):
- Adjusts based on connection
- Balances quality and buffering
- Best for varying networks
- Quality Levels:
| Quality |
Resolution |
Data/Hour |
| Low |
480p |
~300 MB |
| Medium |
720p |
~700 MB |
| High |
1080p |
~1.5 GB |
| Ultra |
4K |
~3 GB |
Data Saving Tips
- Use WiFi whenever possible
- Download content for offline viewing
- Set mobile data limit in app
- Use data saver mode
- Monitor usage in Settings
- Disable auto-play previews
Troubleshooting Multi-Device Issues
Common Problems
- Device Limit Reached:
- Check active streams
- Sign out unused devices
- Settings → Manage Devices
- Remove old devices
- Content Not Available:
- Verify home network
- Check content rights
- Update app version
- Clear app cache
- Sync Issues:
- Force refresh (pull down)
- Sign out and back in
- Check internet connection
- Update all apps
Security & Privacy
Managing Devices
- View all linked devices: Settings → Devices
- See last activity for each
- Remove unfamiliar devices
- Set device nicknames
- Enable login notifications
Parental Controls Across Devices
- PIN applies to all devices
- Age ratings enforced everywhere
- Kids profiles restricted on all platforms
- Purchase PIN required universally
๐ก Pro Tip: Create a "Mobile" profile with lower quality settings for data-conscious streaming when away from home.
