Required Documentation
Proper documentation is essential for smooth claim processing and approvals. This guide outlines all documents required for various insurance processes with Al Wathba and NAS Neuron.
General Document Requirements
Language Requirements
- Documents must be in English or Arabic
- Other languages require certified translation
- Medical terms should be clearly legible
- Handwritten prescriptions must be stamped
Document Validity
| Document Type | Validity Period |
|---|---|
| Medical prescriptions | 7 days from issue date |
| Lab test results | 30 days |
| Pre-approval letters | 14 days |
| Medical reports | 3 months |
| Invoices for claims | Submit within 30 days |
Documents by Service Type
Outpatient Consultation
- ✓ Doctor's report with diagnosis
- ✓ Itemized invoice/receipt
- ✓ Prescription (if medicines prescribed)
- ✓ Referral letter (for specialist visits on Basic plan)
Diagnostic Tests
- ✓ Doctor's request/prescription
- ✓ Test results report
- ✓ Itemized invoice
- ✓ Pre-approval reference (for MRI/CT)
Hospital Admission
- ✓ Admission report
- ✓ Discharge summary
- ✓ Itemized final bill
- ✓ Operation report (for surgeries)
- ✓ All test results and reports
- ✓ Pre-approval reference number
Maternity Services
- ✓ Maternity card/pregnancy confirmation
- ✓ Ultrasound reports
- ✓ Delivery report
- ✓ Newborn medical report
- ✓ Birth certificate (for newborn addition)
Pharmacy Claims
- ✓ Original prescription
- ✓ Pharmacy invoice with medicine details
- ✓ Doctor's report (for chronic medications)
Specific Claim Documents
Reimbursement Claims - Complete Checklist
| Document | Original/Copy | Mandatory |
|---|---|---|
| NAS Reimbursement Form | Original | Yes |
| Itemized invoices | Original | Yes |
| Medical report | Copy | Yes |
| Prescription | Copy | If applicable |
| Test results | Copy | If applicable |
| Emirates ID | Copy | Yes |
| Insurance card | Copy | Yes |
Pre-Approval Documents
- ✓ Medical report stating diagnosis
- ✓ Treatment plan from doctor
- ✓ Cost estimate from provider
- ✓ Previous medical history (if relevant)
- ✓ Supporting test results
Special Documentation Requirements
Dental Treatment
- Dental chart/treatment plan
- X-rays (for major procedures)
- Pre and post treatment photos (if requested)
Physiotherapy
- Referring physician's report
- Physiotherapy assessment
- Treatment plan with session details
Mental Health Services
- Psychiatrist/psychologist report
- Treatment plan
- Referral from GP (if first visit)
International Claims
- All standard documents PLUS:
- Passport copy with entry/exit stamps
- Currency exchange proof
- Emergency report (if emergency care)
- English translation of documents
Document Submission Best Practices
DO:
- ✓ Keep original receipts safe
- ✓ Make clear copies/scans
- ✓ Ensure all stamps are visible
- ✓ Check doctor's license number is included
- ✓ Verify dates are correct
- ✓ Submit complete sets together
DON'T:
- ✗ Submit blurry or partial documents
- ✗ Use correction fluid on documents
- ✗ Submit expired prescriptions
- ✗ Forget to sign claim forms
- ✗ Mix multiple claims in one submission
Digital Document Guidelines
For Online Submission:
- File format: PDF or JPEG
- Maximum file size: 2MB per document
- Resolution: Minimum 200 DPI
- Color scans preferred for stamps
- Name files clearly (e.g., "Invoice_DrName_Date")
Missing Documents Procedure
If you cannot obtain certain documents:
- Contact the healthcare provider immediately
- Request duplicate copies (may incur fees)
- If unavailable, submit explanation letter
- NAS may contact provider directly
- Alternative documents may be accepted
Document Retention
Keep copies of all documents for:
- Minimum 12 months after claim settlement
- Full policy period for pre-approval letters
- Permanent records for major surgeries
- Tax purposes as per UAE regulations