How to Change or Upgrade Your Plans
Stay flexible with your StarHub services. This guide covers everything you need to know about changing plans, upgrading services, and managing contracts to ensure you always have the best plan for your needs.
Understanding Your Options
Types of Plan Changes
| Change Type | Description | Contract Impact |
|---|---|---|
| Upgrade | Move to higher-tier plan | May extend contract |
| Downgrade | Move to lower-tier plan | May incur fees |
| Re-contract | Renew with new terms | New contract period |
| Add-on Changes | Modify extras only | No impact |
| Switch Type | Postpaid to prepaid | Contract termination |
Pre-Change Checklist
Before Making Changes
Essential Checks:
- ✓ Current contract end date
- ✓ Early termination penalties
- ✓ Outstanding device payments
- ✓ Usage patterns (3-month average)
- ✓ Bundle discount impacts
- ✓ Promotional period status
Finding Your Contract Details
- Login to My StarHub
- Go to "My Services"
- Select service to change
- View "Contract Details":
- Start date
- End date
- Months remaining
- Early termination penalty
Mobile Plan Changes
Upgrade Process
- Check Eligibility:
- No outstanding bills
- Contract allows changes
- Account in good standing
- Compare Plans:
- Use online comparison tool
- Calculate total cost
- Check included benefits
- Submit Request:
- Online via My StarHub
- StarHub app
- Call 1633
- Visit shop
- Confirmation:
- Review new terms
- Effective date
- First bill impact
Mobile Plan Comparison
| Current Plan | New Plan | Difference | Cost Impact |
|---|---|---|---|
| Data allowance | Compare GB | +/- GB | Value per GB |
| Talk time | Minutes included | Gain/lose | Overage rates |
| SMS quota | Messages included | Change | Per SMS cost |
| Roaming perks | Countries covered | Coverage | Roaming savings |
Broadband Plan Changes
Speed Tier Upgrades
Available Upgrades:
- 300Mbps → 500Mbps: Better for streaming
- 500Mbps → 1Gbps: Multiple users
- 1Gbps → 2Gbps: Power users
- 2Gbps → 3Gbps: Ultimate speed
Broadband Change Considerations
- Equipment Compatibility: May need new router
- Installation Required: For major upgrades
- Service Disruption: Brief downtime possible
- Price Lock: New contract rates
TV+ Package Changes
Channel Pack Options
| Action | Process | Effective |
|---|---|---|
| Add Premium Channels | Instant via TV+ box | Immediate |
| Remove Channels | App or call | Next billing |
| Change Base Pack | Requires processing | Within 24 hrs |
| Add Sports/Movies | Online or TV+ menu | Instant access |
Contract Considerations
Early Termination Penalties
| Service Type | Penalty Calculation | Example (6 months left) |
|---|---|---|
| Mobile | Monthly fee × months left | $50 × 6 = $300 |
| Broadband | Discounted rate × months | $30 × 6 = $180 |
| Device | Remaining installments | $40 × 6 = $240 |
| Bundle | Combined penalties | Total all services |
Waiver Opportunities
- Upgrade Waivers: Moving to higher plan
- Retention Offers: For long-term customers
- Service Issues: Documented problems
- Competitor Matching: With proof
Online Plan Change Process
Step-by-Step Guide
- Login to My StarHub:
- Use mobile number or email
- Enter secure password
- Complete 2FA if enabled
- Navigate to Services:
- Select "Manage Services"
- Choose service to change
- Click "Change Plan"
- Plan Selection:
- View available options
- Compare features
- Check eligibility
- Review Changes:
- New monthly cost
- Contract terms
- Effective date
- Pro-rated charges
- Confirmation:
- Accept terms
- E-sign if required
- Receive confirmation
Re-contracting Benefits
Why Re-contract?
Exclusive Benefits:
- Discounted device prices
- Bonus data allocations
- Waived activation fees
- Loyalty rewards points
- Priority customer service
- Exclusive plan rates
Re-contract Timeline
- 3 months before: Early bird offers available
- 1 month before: Standard re-contract window
- Contract end: Month-to-month begins
- After expiry: Still can re-contract anytime
Downgrade Considerations
When Downgrading Makes Sense
- Consistent low usage patterns
- Changed financial situation
- Moved to WiFi-prevalent area
- Reduced household members
- Temporary overseas assignment
Downgrade Process
- Review usage history (6 months)
- Calculate actual needs
- Check contract penalties
- Consider alternatives:
- Pause services instead
- Remove add-ons only
- Share plans with family
- Submit downgrade request
Bundle Modifications
Changing Bundle Components
| Change Type | Impact | Recommendation |
|---|---|---|
| Add service | Increased discount | Check bundle savings |
| Remove service | May lose all discounts | Calculate total impact |
| Upgrade within | Maintains bundle | Usually best option |
| Swap services | Depends on terms | Consult support |
Best Practices
Timing Your Changes
- Bill Cycle: Change at start to avoid confusion
- Promotions: Watch for upgrade campaigns
- Usage Patterns: Analyze 3-6 months data
- Contract End: Best negotiation position
Negotiation Tips
Maximize Your Leverage:
- Research competitor offers
- Mention loyalty years
- Bundle multiple services
- Ask for retention department
- Be willing to walk away
- Time calls strategically (month-end)
Post-Change Management
After Plan Change
- Verify Activation:
- Check service working
- Confirm features active
- Test new allowances
- Monitor First Bill:
- Pro-rated charges correct
- New rate applied
- Discounts included
- Update Records:
- Note new contract date
- Set renewal reminder
- Save confirmation
Common Issues After Changes
| Issue | Solution | Timeline |
|---|---|---|
| Features not working | Restart device/service | Immediate |
| Wrong rate charged | Contact billing | Next bill cycle |
| Missing benefits | Escalate to support | 48 hours |
| Contract disputes | Review confirmation | ASAP |
Pro Tip: Always screenshot or save PDF confirmations of plan changes. These serve as proof of agreed terms and can resolve disputes quickly.