How to Update Your Payment Method

Automatic Payment Options

Method	Processing Time	Benefits	Requirements
Credit Card	Immediate	Earn card rewards, convenient	Valid card, sufficient limit
GIRO (Bank)	14 days setup	Direct from bank, no expiry	Singapore bank account
Debit Card	Immediate	No credit needed	Visa/Mastercard debit

Manual Payment Options

• Online Banking: One-time payments
• PayNow: Using QR or UEN
• AXS: Stations or m-Station app
• SAM: Self-service machines
• StarHub Shops: Cash, NETS, cards
• Cheque: Mail to StarHub

Via My StarHub App

1. Open My StarHub app
2. Login with your credentials
3. Navigate to "Bill & Payment"
4. Select "Payment Methods"
5. Choose "Update Card" or "Add New Card"
6. Enter card details:
   • Card number (16 digits)
   • Expiry date
   • CVV (3-digit code)
   • Cardholder name
7. Set as default payment method
8. Verify with OTP sent to registered mobile
9. Confirmation displayed

Via Online Portal

1. Visit my.starhub.com
2. Login to your account
3. Click "Manage Account"
4. Select "Payment Settings"
5. Click "Add/Update Payment Method"
6. Follow card entry process
7. Save changes

Card Security Features

Security Feature	Description	Your Action
3D Secure	Additional verification	Complete bank's authentication
OTP Verification	One-time password	Enter SMS code
Tokenization	Card details encrypted	Automatic protection
PCI Compliance	Industry standard security	Assured by StarHub

Online GIRO Application

1. Login to My StarHub
2. Go to Payment Methods
3. Select "Set up GIRO"
4. Choose your bank from list
5. You'll be redirected to bank's website
6. Login with bank credentials
7. Select account for GIRO
8. Set limit (recommended: 2x monthly bill)
9. Authorize GIRO setup
10. Return to StarHub for confirmation

GIRO Application Status

Supported Banks for GIRO

Bank	Online Setup	Processing Days
DBS/POSB	Yes	7-10 days
OCBC	Yes	10-14 days
UOB	Yes	10-14 days
Standard Chartered	Yes	10-14 days
Maybank	Yes	10-14 days
HSBC	No - Use form	14-21 days

Payment Hierarchy

1. Primary Method: Default for all charges
2. Backup Method: Used if primary fails
3. Service-Specific: Different methods for different services

Setting Payment Preferences

• Designate primary payment method
• Add backup payment option
• Set spending alerts
• Configure payment reminders
• Choose billing cycle date (if available)

Before Removing

Removal Process

1. Access Payment Methods
2. Select method to remove
3. Click "Remove" or trash icon
4. Confirm removal
5. Enter account password
6. Method removed immediately

Common Problems & Solutions

Issue	Possible Cause	Solution
Card Declined	Insufficient funds, expired	Check with bank, update card
GIRO Failed	Insufficient balance	Top up account, retry
Cannot Add Card	Security block	Contact bank to authorize
OTP Not Received	Wrong number registered	Update contact info
Payment Not Reflected	Processing delay	Wait 24-48 hours

When Payment Fails

1. Receive failure notification (SMS/email)
2. Grace period of 7 days given
3. Make manual payment immediately
4. Update payment method
5. Service suspension after grace period

Payment Plans

• Installment Plans: For large bills or arrears
• Advance Payments: Pay multiple months ahead
• Budget Billing: Fixed monthly amount
• Corporate Billing: Company-paid accounts

Travel/Extended Absence

One-Time PayNow Payment

1. Open banking app
2. Select PayNow transfer
3. Enter StarHub UEN: 199802208C
4. Enter payment amount
5. Reference: Your account number
6. Confirm transfer

QR Code Payment

1. Find QR code on bill or app
2. Open banking app QR scanner
3. Scan StarHub PayNow QR
4. Amount auto-populates
5. Confirm payment

Company-Paid Accounts

Setup Required	Documentation	Processing Time
Corporate GIRO	Company bank letter	21 days
Corporate Card	Authorization letter	Immediate
Purchase Order	Official PO document	Terms vary
Direct Invoice	Credit application	30 days

Protecting Payment Information

• Never share card details via email
• Use official StarHub platforms only
• Enable transaction alerts
• Regularly review payment history
• Update cards before expiry
• Report suspicious charges immediately

Payment Notifications

• Successful Payment: SMS & email confirmation
• Failed Payment: Immediate alert
• Upcoming Payment: 3 days advance notice
• Card Expiry: 30 days warning