Managing Multiple Services Under One Account

Benefits of Account Consolidation

Why Consolidate Services

Benefit	Description	Potential Savings
Bundle Discounts	Multi-service savings	Up to 30% off
Single Bill	All charges in one statement	Save $2.14/bill
Unified Payment	One payment date	Avoid late fees
Loyalty Points	Earn on total spending	Faster rewards
Family Management	Control all lines	Shared data savings
Priority Support	VIP service levels	Time savings

💡 Pro Tip: Customers with 3+ services often qualify for exclusive bundle plans not available separately. Always ask about multi-service discounts.

Services You Can Combine

Eligible Services

Mobile Plans: Up to 6 lines per account
Broadband: Home internet service
TV+: Entertainment package
Home Voice: Digital landline
Smart Home: Security, devices
Enterprise: Business services

Popular Bundle Combinations

Bundle Type	Includes	Best For
Family Bundle	4 mobile lines + broadband + TV+	Families with teens
Entertainment Pack	Broadband + TV+ + streaming apps	Movie lovers
Work-From-Home	Business broadband + mobile + security	Professionals
Starter Home	2 mobile + broadband	Couples
Smart Living	All services + IoT devices	Tech enthusiasts

How to Link Services

Online Consolidation

Login to My StarHub
Go to "Account Management"
Select "Link Services"
Enter service details to add:
- Service number/ID
- Registered NRIC/FIN
- Service address
Verify ownership with OTP
Choose primary account holder
Select consolidated bill date
Review and confirm changes

Requirements for Linking

Same account holder name or authorized user
All accounts in good standing
No pending termination
Compatible service plans
Completed contracts (or penalty may apply)

Family Plan Management

Adding Family Members

Information Needed:

Family member's NRIC/FIN
Relationship to main account holder
Preferred mobile number (if new)
Data sharing preferences
Age (for parental controls)

Supplementary Line Options

Line Type	Features	Monthly Cost
Full Supplementary	Own number, shared data	From $10.70
Data Only SIM	Tablet/device data	From $5.35
Kids Line	Restricted features	From $8.56
Senior Line	Simple plan, emergency	From $7.49

Data Pool Management

View Pool Usage:
- My StarHub app > Data Usage
- See individual line consumption
- Monitor in real-time
Set Data Limits:
- Assign data per line
- Block after limit reached
- Send warnings at thresholds
Data Top-Up:
- Add data for entire pool
- Or specific lines only

Account Hierarchy & Permissions

User Roles

Role	Permissions	Restrictions
Primary Account Holder	Full control, all changes	None
Authorized User	Manage specific services	Cannot close account
Supplementary User	Manage own line only	No billing access
View Only	Check usage and bills	No changes allowed

Setting Permissions

Login as primary account holder
Account Settings > User Management
Add user or modify existing
Assign role and permissions:
- View bills
- Make payments
- Change plans
- Add services
- Manage devices
Set permission expiry if needed

Billing for Multiple Services

Consolidated Bill Features

Service Summary: Overview of all services
Individual Breakdowns: Detailed charges per service
Bundle Savings: Discounts clearly shown
Usage Reports: Per-service consumption
Payment Distribution: How payment is allocated

Split Billing Options

For Shared Households:

Request itemized sub-bills
Set up separate payment methods per service
Auto-calculate splits (50/50, by usage, custom)
Send sub-bills to different emails

Service Bundling Strategies

Maximizing Bundle Value

Strategy	How To	Benefit
Contract Alignment	Sync renewal dates	Better negotiation power
Tiered Upgrades	Add services gradually	Incremental discounts
Family Pooling	Share data/minutes	Reduce waste
Cross-Service Benefits	Use broadband for mobile	WiFi calling savings

Bundle Optimization Review

Annual bundle assessment
Compare current vs available plans
Check for new bundle offers
Evaluate usage patterns
Negotiate during renewal

Managing Service Changes

Adding New Services

Check bundle eligibility
Calculate new monthly total
Understand contract impacts
Choose add-on date (immediate or next cycle)
Update payment method if needed

Removing Services

Check Contract Status: Penalties may apply
Bundle Impact: May lose discounts
Data/Feature Dependencies: Shared services affected
Equipment Return: Modems, routers, set-top boxes
Final Bill: Pro-rated charges

Account Troubleshooting

Common Multi-Service Issues

Issue	Cause	Solution
Services not showing	Not properly linked	Re-link with correct details
Missing discounts	Bundle not activated	Contact support to apply
Split bills wanted	Default consolidated	Request billing separation
Cannot add service	Credit limit reached	Pay outstanding or increase limit

Account Security

Set up 2FA for account access
Regular password updates
Monitor authorized users
Review login history
Set up alerts for changes

Business Account Features

Corporate Account Management

Bulk Management: Handle 20+ lines efficiently
Department Allocation: Assign costs to cost centers
Usage Analytics: Detailed reporting tools
API Integration: Connect to company systems
Dedicated Support: Business account managers

Employee Plan Management

Corporate Admin Can:

Set spending limits per employee
Block international roaming
Restrict premium services
Generate department reports
Manage device upgrades centrally
Apply corporate policies

Getting Support

Multi-Service Support Channels

Priority Hotline: For 3+ service customers
Dedicated Account Manager: For premium bundles
One-Stop Resolution: Handle all services together
Bundle Specialists: Optimization advice

Account Review Tip: Schedule an annual account review with StarHub to ensure you're on the best available bundle for your needs. Market offers change regularly!