StarHub Rewards Programme Guide
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Make the most of your StarHub services by understanding and maximizing the Rewards programme. Earn points on your spending and redeem them for bill rebates, devices, and exclusive experiences.
Programme Overview
How StarHub Rewards Works
| Aspect |
Details |
Key Points |
| Earning Rate |
1 point per $1 spent |
On eligible charges |
| Tier System |
Green, Gold, Platinum |
Based on annual spend |
| Point Validity |
24 months |
Rolling expiry |
| Membership |
Automatic enrollment |
All customers eligible |
| Redemption |
Multiple options |
From 500 points |
Membership Tiers
Tier Benefits:
- Green (Base): Standard earning rate, basic rewards
- Gold ($2,000/year): 1.5x points, priority service
- Platinum ($5,000/year): 2x points, exclusive perks
Earning Points
Eligible Transactions
| Category |
Earning Rate |
Examples |
| Monthly Bills |
1 point per $1 |
Mobile, broadband, TV+ |
| Device Purchases |
1 point per $1 |
Phones, tablets, accessories |
| Add-On Services |
1 point per $1 |
Streaming apps, insurance |
| Roaming Charges |
1 point per $1 |
DataTravel, roaming usage |
| Partner Purchases |
Varies |
Selected merchants |
Bonus Point Opportunities
- Sign-Up Bonuses: New service activations
- Referral Rewards: 500 points per successful referral
- Birthday Bonus: 2x points during birthday month
- Promotional Campaigns: Seasonal multipliers
- Bundle Bonuses: Extra points for multiple services
- Payment Method: Additional points for specific cards
Non-Eligible Charges
- GST amount
- Late payment fees
- Service deposits
- Government-related charges
- Third-party content purchases
Tracking Your Points
Checking Point Balance
- My StarHub App:
- Open app and login
- Rewards icon on homepage
- View balance and history
- Online Portal:
- my.starhub.com
- Rewards section
- Detailed statements
- Monthly Bill:
- Points earned shown
- Current balance displayed
Point Statement Features
Your Statement Shows:
- Opening balance
- Points earned (itemized)
- Points redeemed
- Expiring points alert
- Tier progress
- Available rewards
Redeeming Rewards
Redemption Categories
| Category |
Options |
Points Required |
| Bill Rebates |
Offset monthly charges |
From 500 points ($5) |
| Devices |
Phones, accessories |
From 5,000 points |
| Vouchers |
Shopping, dining |
From 1,000 points |
| Experiences |
Events, attractions |
From 2,000 points |
| Charity |
Donations |
From 100 points |
| Lucky Draw |
Prize entries |
From 10 points/entry |
How to Redeem
- Access Rewards catalogue
- Browse available options
- Check point requirements
- Select redemption item
- Confirm point deduction
- Receive confirmation:
- Bill rebate: Applied next cycle
- Vouchers: Sent via email/SMS
- Devices: Collection/delivery arranged
Bill Rebate Details
- Conversion: 100 points = $1 rebate
- Minimum: 500 points ($5)
- Maximum: Up to total bill amount
- Processing: Applied within 1-2 bill cycles
- Restrictions: Cannot exceed current charges
Tier Benefits Detailed
Green Tier (Base)
- Standard point earning (1x)
- Access to basic rewards catalogue
- Birthday bonus points
- Quarterly promotions
Gold Tier ($2,000 annual spend)
| Benefit |
Description |
| Earning Rate |
1.5x points on all spending |
| Priority Hotline |
Dedicated service queue |
| Exclusive Rewards |
Gold-only redemptions |
| Preview Access |
New phones and plans |
| Bonus Points |
1,000 points on tier upgrade |
| Partner Perks |
Dining and retail privileges |
Platinum Tier ($5,000 annual spend)
Premium Benefits:
- 2x points on all spending
- Dedicated account manager
- Complimentary services (roaming packs)
- VIP event invitations
- Annual lifestyle vouchers
- Device upgrade priority
- Waived admin fees
- Exclusive Platinum rewards
Partner Programme
Earning with Partners
| Partner Category |
Earning Rate |
Examples |
| Petrol Stations |
1 point per $2 |
Shell, Esso |
| Supermarkets |
1 point per $5 |
FairPrice, Cold Storage |
| Dining |
1 point per $10 |
Selected restaurants |
| Online Shopping |
Up to 5x points |
Via StarHub portal |
How to Link Partners
- Go to Rewards > Partners
- Select partner to link
- Enter membership details
- Authorize point earning
- Start earning automatically
Promotions & Campaigns
Regular Promotions
- Double Points Days: Monthly selected dates
- Category Bonuses: Extra points for specific services
- Flash Redemptions: Limited-time reward deals
- Referral Months: Increased referral bonuses
- Anniversary Specials: Account anniversary rewards
How to Stay Updated
- Enable push notifications in app
- Subscribe to rewards newsletter
- Check app homepage regularly
- Follow StarHub social media
- Read SMS alerts
Points Management Tips
Maximizing Earnings
Smart Strategies:
- Consolidate all services under one account
- Pay bills on time (no points on late fees)
- Use StarHub services for business too
- Take advantage of multiplier periods
- Link all eligible partner programmes
- Upgrade devices through StarHub
Preventing Point Expiry
- Set expiry reminders in app
- Redeem expiring points first
- Use for bill rebates if unsure
- Check expiry report quarterly
- Small redemptions better than expiry
Family Points Pooling
Setting Up Pool
- Requires family plan setup first
- Primary account holder initiates
- Add family members to pool
- Points combine automatically
- Pooled points belong to primary
Pool Management
| Feature |
Primary Holder |
Family Members |
| View Points |
Yes - all |
Yes - own contribution |
| Redeem Points |
Yes |
No |
| Transfer Points |
Yes |
Auto to pool |
| Leave Pool |
Can remove members |
Request removal |
Special Programmes
Corporate Rewards
- Business accounts earn separately
- Higher tier thresholds
- Bulk redemption options
- Employee benefit distribution
- Corporate-exclusive rewards
Student Benefits
- Bonus points on sign-up
- Education-related rewards
- Lower redemption thresholds
- Campus exclusive deals
Troubleshooting
Common Issues
| Issue |
Possible Cause |
Solution |
| Points not credited |
Processing delay |
Wait 7 days, then query |
| Cannot redeem |
Insufficient points |
Check balance and requirements |
| Tier not updated |
Recent qualification |
Updates monthly |
| Redemption failed |
System error |
Retry or contact support |
Rewards Support: For any rewards-related queries, contact the dedicated Rewards hotline at 1633 or email rewards@starhub.com with your account details and query.
