Credits, Adjustments, and Refund Policy
This article describes how WeWork account credits work, when adjustments are applied, and the conditions under which refunds are issued.
Types of Credits
| Credit Type | Source | Expiry |
|---|---|---|
| Membership Credits | Included in your monthly plan for room bookings | End of billing cycle — do not roll over |
| Promotional Credits | Issued as part of a promotion or referral | As specified in the promotion terms |
| Goodwill Credits | Issued by WeWork Support to resolve a service issue | Usually 90 days from issue date |
| Cancellation Credits | Refunded when a room booking is cancelled on time | End of billing cycle |
Viewing Your Credit Balance
Go to Account > Credits in the WeWork app or member portal. Each credit type is listed separately with its balance and expiry date.
Account Adjustments
Adjustments are corrections applied to your account when a charge was incorrect. Common reasons include:
- Overbilling due to a plan change processed late
- Charges for a room booking that experienced a technical failure
- Duplicate charges
To request an adjustment, contact WeWork Support with your invoice number and a description of the issue. Adjustments are typically processed within 5–7 business days and appear as a credit on your next invoice.
Refund Policy
- Membership fees are generally non-refundable once charged, except where required by law or in cases of documented service failure.
- Room booking credits are refunded to your credit balance (not your payment method) when cancelled with sufficient notice.
- Deposits (where applicable) are refunded within 30 days of membership termination, subject to any outstanding charges being cleared.
- For refund requests, contact WeWork Support at support.wework.com with your account details and the reason for the request.