Setting Up the WeWork Member App
The WeWork Member App is your primary tool for managing your membership — from booking rooms to raising support requests. This guide walks through installation, account setup, and the key features you will use most.
Installing the App
- iOS: Search for WeWork in the App Store and tap Install.
- Android: Search for WeWork in the Google Play Store and tap Install.
Logging In
- Open the app after installation.
- Tap Sign In.
- Enter the email address associated with your WeWork membership. This is the address your welcome email was sent to.
- Enter your password. If this is your first login, use the Forgot Password link to set one.
- If your company uses SSO (single sign-on), tap Sign in with SSO and enter your company domain.
Key App Features
Room Bookings
Tap Book a Room from the home screen. Filter by location, date, capacity, and amenities. Confirm the booking and it will appear in your calendar.
Building Access
Some locations support mobile access via the app. Go to Account > Building Access and follow the prompts to enable your phone as an access credential.
Support Requests
Tap Help from the menu to submit a ticket for maintenance, billing, or general queries. You can track the status of open tickets from the same screen.
Visitor Management
Register guests in advance under Visitors. They will receive an email with building access instructions.
Notifications
Enable push notifications to receive booking confirmations, front desk alerts (e.g. parcel arrivals), and community event invites. Go to your phone's Settings > WeWork > Notifications to manage these.
Troubleshooting Login Issues
- Ensure you are using the email tied to your WeWork account, not a personal email.
- If your company has recently changed its SSO provider, contact your IT team before re-attempting login.
- For persistent login failures, contact WeWork Support via support.wework.com.