Contact Us FAQ
I've been diagnosed with an illness - does this affect my cover?
No, a new illness diagnosis does not affect your existing cover, premiums, or policy terms. Depending on your coverage type (trauma, TPD, income protection), you may be eligible to claim. To discuss potential claims based on your specific coverage call us or send us a an email to getintouch@chubb.com
How do I add a beneficiary or change beneficiary details?
Beneficiary changes require proper legal documentation and verification. Call us or send us a an email to getintouch@chubb.com
Can I increase my cover amount online?
You can get a quote for increased cover online at www.chubb.co.nz using the 'Adjust Cover' tool. However, cover increases require underwriting assessment. Call us or send us a an email to getintouch@chubb.com
How do I cancel my policy?
Policy cancellations require a cooling-off period and confirmation. We may have alternative options to help with your situation. Call us or send us a an email to getintouch@chubb.com
Can I put my policy on hold?
Premium holidays may be available depending on your policy type and payment history. This requires review of your specific circumstances. Call us or send us a an email to getintouch@chubb.com
What happens to my policy if I move overseas?
Your life cover continues worldwide. However, we need to update your residency details and discuss any policy implications. Call us or send us a an email to getintouch@chubb.com
Can I convert my term life to whole life insurance?
Conversion options depend on your specific policy terms and require detailed assessment. Call us or send us a an email to getintouch@chubb.com