General FAQ
How do I update my email address?
Log into your online account at www.chubb.co.nz, go to 'My Profile' and click 'Edit Contact Details'. Update your email and save changes. You'll receive a confirmation to your new email.
How do I change my postal address?
You can update your address online by logging into www.chubb.co.nz, selecting 'My Profile' then 'Edit Contact Details'. Enter your new address and save. Changes take effect immediately.
How can I get a copy of my policy document?
Download your policy document anytime from your online account. Log in at www.chubb.co.nz, go to 'My Documents' and click 'Download' next to your policy document.
How do I check what coverage I have?
View your coverage details online at www.chubb.co.nz under 'My Policy'. This shows your sum insured, coverage types (life, trauma, TPD, income protection), and policy benefits.
How do I get a quote for new life insurance?
Get an instant quote online at www.chubb.co.nz using our quote calculator. Enter your age, coverage amount needed, and health status for immediate premium estimates.
Where can I find my policy number?
Your policy number is on all correspondence from us. You can also find it by logging into www.chubb.co.nz - it's displayed at the top of your dashboard.
How do I update my phone number?
Update your phone number instantly online. Log into www.chubb.co.nz, go to 'My Profile', click 'Edit Contact Details', enter your new number and save.
How long does it take to process a claim?
Most claims are processed within 5-10 business days once all documentation is received. You can track claim progress online at www.chubb.co.nz under 'My Claims'.