Managing your account
Now that I have registered, how can I change my email address?
To change your email address, log into your UAE PASS account and update your information under the account settings.
How can I change my mobile number?
To update your mobile number, access your UAE PASS account settings and enter the new number.
Can I use any international number?
Yes, UAE PASS allows you to use international numbers, but they must be valid and accessible for verification purposes.
Can I modify all of my personal information?
You can modify most personal information through the UAE PASS account settings, but certain details may require additional verification.
If I forgot my UAE PASS PIN code, what should I do?
If you forget your PIN, use the recovery option in the UAE PASS app to reset it.
Can I delete or suspend a UAE PASS account on behalf of someone else?
No, you cannot delete or suspend someone else’s UAE PASS account. Each account holder must manage their own account.
My UAE PASS has outdated information; how can I update it?
If you are receiving notifications about outdated information (e.g., an expired passport), update your details through the UAE PASS app.
My UAE PASS account holds incorrect information, how can I update it?
Incorrect information can be updated through the account settings. Contact UAE PASS support if the issue persists.
Can I change my UAE PASS mobile application PIN code?
Yes, you can change your PIN code by accessing the security settings in the UAE PASS app.
I lost my mobile, how can I get my UAE PASS account back?
If you lose your mobile, use the UAE PASS app on a new device and follow the recovery steps to regain access to your account.