Finding and Verifying Network Providers

1. Mobile App (Fastest Method)

1. Open myNAS or myNeuron app
2. Tap "Find Provider" or "Network"
3. Allow location access for nearby results
4. Filter by:
   • Specialty (General Practitioner, Cardiologist, etc.)
   • Location (Area, Emirate)
   • Provider type (Hospital, Clinic, Pharmacy)
   • Services offered
   • Gender preference
5. View results with distance, ratings, contact info

2. Web Portal Search

1. Visit nas.ae or neuron.ae
2. Click "Provider Network" or "Find a Doctor"
3. Enter search criteria
4. Download or print provider list
5. Save favorites for future reference

3. Call Center Assistance

1. Call 24/7 helpline
2. Provide your location and needs
3. Agent will suggest suitable providers
4. Receive SMS with provider details
5. Get directions if needed

Finding a General Practitioner (GP)

• Search within 5km for convenience
• Check clinic timings (some open evenings/weekends)
• Look for multi-specialty clinics for one-stop care
• Save your preferred GP for regular visits

Finding Specialists

• Verify if referral needed (Basic plans usually require)
• Check doctor's sub-specialties
• Look for hospital affiliations
• Read patient reviews if available
• Confirm consultation fees match your plan

Finding Hospitals

• Filter by services needed (emergency, surgery, maternity)
• Check if 24/7 emergency available
• Verify ICU facilities for complex cases
• Confirm your room category eligibility
• Look for parking availability

Finding Pharmacies

• Search for 24-hour pharmacies
• Check if home delivery available
• Verify they stock specialized medicines
• Confirm direct billing for prescriptions

Before Your Visit:

1. Double-check network status
   • Networks can change monthly
   • Verify even if visited before
   • Confirm specific doctor is covered
2. Verification methods:
   • App shows real-time network status
   • Call provider directly and mention your insurance
   • Contact helpline for confirmation
   • Check latest network list from HR
3. What to confirm:
   • "Is [Provider Name] in [Your Network Type]?"
   • "Is direct billing available for my plan?"
   • "Are all doctors/departments covered?"

Emergency Providers

• All emergency rooms covered for true emergencies
• Nearest hospital acceptable regardless of network
• Notify insurance within 48 hours
• Transfer to network provider when stable

Maternity Providers

• Search specifically for obstetrics/gynecology
• Check if birthing center available
• Verify NICU facilities for high-risk pregnancies
• Confirm maternity package rates

Dental Providers

• May have separate dental network
• Check if both general and specialist dentists covered
• Verify coverage for specific procedures
• Confirm lab fees included

Diagnostic Centers

• Search by specific test needed
• Check accreditation status
• Verify home collection services
• Confirm report delivery methods

Information to Provide:

• Full name as on insurance card
• Insurance company name (Al Wathba/Watania)
• TPA name (NAS/Neuron)
• Member ID number
• Reason for visit
• Preferred appointment time

Questions to Ask:

• "Do you accept my insurance for direct billing?"
• "What documents should I bring?"
• "Is pre-approval needed for my condition?"
• "What is the consultation fee?"
• "How long is the typical wait time?"

In the App:

1. Search and find provider
2. Click star icon to favorite
3. Access quickly from "My Providers"
4. Get notifications about changes
5. Share with family members

Create Your Healthcare Team:

• Primary care physician
• Preferred pharmacy
• Regular specialists
• Emergency hospital
• Diagnostic center