How to Register and Activate Your Insurance Card

Before You Begin

Make sure you have the following ready:

• Your insurance card (physical or digital copy)
• Emirates ID (or passport if Emirates ID pending)
• Mobile phone number registered with your employer
• Email address for account access

Process

Check your card status: For new employees, cards are typically issued within 5–7 working days of your employer’s request, and you’ll receive an SMS when your card is ready. Physical cards are delivered to your HR department, while digital cards are available immediately upon activation. For new dependents, cards are added within 3–5 working days of submission, newborns are covered automatically for 30 days, and permanent cards are issued after document verification. To register, you can use one of three options. Option A (recommended) is mobile app registration: Al Wathba members download the “myNAS” app and Watania members download the “myNeuron” app, both available on iOS App Store and Google Play Store. Open the app, select “Register,” choose “First Time User,” pick your preferred language (English or Arabic), then enter your insurance card number (16 digits), Emirates ID number, date of birth, and mobile number. Verify your identity with the OTP sent to your mobile, create a secure password, and optionally set up biometric login. Option B is web portal registration: visit nas.ae or neuron.ae, click “Member Login” → “Register,” follow the same steps as mobile registration, and print or save your temporary card. Option C is phone registration: call NAS at 800-2311 or Neuron at 800-4408, select your language preference, choose “New Member Registration,” provide your details to the customer service agent, and receive activation confirmation via SMS. Once registered, activate your card. Most cards activate automatically upon successful registration, and you’ll receive an SMS confirmation with the digital card appearing in the app immediately. If manual activation is required, log into the app or portal, go to the “My Card” section, click “Activate Card,” enter the activation code from the SMS, and view the confirmation on screen. After activation, verify your benefits: check your annual limit and remaining balance, network type (Basic, Enhanced, or Comprehensive), deductible and co-payment amounts, and additional benefits such as dental or optical. Download your e-card, available in the app under “My Card,” save it to your phone for offline access, and add it to your mobile wallet if supported. You can also find network providers by searching by location or specialty, filtering by your network type, and saving favorite providers.

Troubleshooting Common Issues

Special Situations

Important First Steps After Activation

1. Save Important Numbers
   • 24/7 Helpline in your contacts
   • Your member ID for quick reference
   • Pre-approval department number
2. Test Your Access
   • Try logging into portal/app
   • Verify your details are correct
   • Check network provider list
3. Understand Your Plan
   • Review coverage limits
   • Note any waiting periods
   • Understand pre-approval requirements

Security Tips

• Never share your login credentials
• Use a strong, unique password
• Enable two-factor authentication if available
• Log out when using shared devices
• Report suspicious activity immediately

Next Steps

Congratulations! Your insurance is now active. You can:

• Visit any network provider for treatment
• Use direct billing with your card
• Submit reimbursement claims online
• Access 24/7 telemedicine services
• Track your claims and approvals