The StarHub app is your all-in-one tool for managing services, checking usage, paying bills, and getting support. Master every feature to take full control of your StarHub experience.
Getting Started
App Installation
| Platform |
Requirements |
Download Source |
App Size |
| iOS |
iOS 12.0 or later |
Apple App Store |
~150 MB |
| Android |
Android 7.0 or later |
Google Play Store |
~100 MB |
| Huawei |
HMS compatible |
AppGallery |
~100 MB |
First-Time Setup
- Download and Install:
- Search "StarHub" in app store
- Look for official StarHub logo
- Tap Install/Get
- Wait for download completion
- Account Login:
- Enter mobile number or email
- Input password
- Complete OTP verification
- Enable biometric login (optional)
- Initial Configuration:
- Allow notifications
- Enable location (for shop finder)
- Set preferred language
- Choose theme (light/dark)
๐ก Security Tip: Always enable biometric authentication (Face ID/fingerprint) for quick and secure access to your account.
App Navigation
Main Dashboard
- Account Overview: Quick view of all services
- Usage Meters: Real-time data, minutes, SMS
- Bill Summary: Amount due and payment date
- Quick Actions: Common tasks shortcuts
- Promotions: Latest offers and deals
Bottom Navigation Menu
| Tab |
Function |
Key Features |
| Home |
Dashboard & overview |
Usage, bills, quick actions |
| Services |
Manage all services |
Plans, add-ons, upgrades |
| Shop |
Browse & purchase |
Devices, plans, accessories |
| Support |
Help & assistance |
Chat, FAQ, service status |
| More |
Additional features |
Settings, rewards, profile |
Key Features Deep Dive
Usage Monitoring
- Real-Time Tracking:
- Data usage with daily breakdown
- Remaining allowances
- Usage forecast
- Roaming consumption
- Usage Alerts:
- Set custom thresholds
- Push notifications
- SMS backup alerts
- Family member monitoring
Bill Management
Bill Features:
- View current and past bills (24 months)
- Download PDF copies
- Detailed charge breakdown
- Payment history
- Set up auto-pay
- Make one-time payments
Quick Pay Options
| Payment Method |
Processing Time |
Steps |
| Saved Card |
Instant |
Select card → Confirm → Pay |
| PayNow |
Instant |
Tap PayNow → Banking app → Confirm |
| New Card |
Instant |
Enter details → 3DS verify → Pay |
| Bank Transfer |
1-2 days |
Get details → Transfer → Reference number |
Service Management
Managing Mobile Lines
- View Plan Details:
- Current plan features
- Contract end date
- Included allowances
- Add-on services
- Make Changes:
- Upgrade/downgrade plans
- Add data boosters
- Activate roaming
- Manage VAS (Value Added Services)
Broadband & TV+ Control
- Service Status: Check connection health
- Speed Test: Run diagnostics
- Equipment: View router/box details
- Troubleshooting: Self-help tools
- Upgrade Options: Available speed tiers
Shopping Features
Device Shopping
Shopping Benefits:
- Exclusive app-only deals
- Trade-in calculator
- 0% installment plans
- Real-time stock check
- Reserve for collection
- Delivery tracking
Plan Comparison Tool
- Navigate to Shop → Plans
- Use filters:
- Data requirements
- Budget range
- Contract preference
- Special features
- Compare up to 3 plans side-by-side
- See total cost calculation
- Check eligibility instantly
Support Features
24/7 Chat Support
- Live Agent Chat:
- Real-time assistance
- Queue position shown
- Chat history saved
- File/image sharing
- Virtual Assistant:
- Instant responses
- Common queries
- Account-specific help
- Escalation to human
Self-Service Tools
| Tool |
Purpose |
Access Path |
| Service Diagnostics |
Troubleshoot issues |
Support → Diagnostics |
| Shop Locator |
Find nearest shop |
Support → Locations |
| Service Status |
Check outages |
Support → Service Status |
| FAQ Search |
Quick answers |
Support → FAQ |
| Video Guides |
How-to tutorials |
Support → Guides |
Advanced Features
Family Account Management
- Overview Dashboard:
- All family lines in one view
- Individual usage tracking
- Shared data pool status
- Per-line billing breakdown
- Parental Controls:
- Set data limits per line
- Block premium services
- Time-based restrictions
- Content filtering
Rewards Integration
Rewards Features in App:
- Real-time points balance
- Points history and expiry
- Instant redemption
- Exclusive app-only rewards
- Points calculator
- Transfer to family members
Quick Actions
- Data Top-up: Buy extra data in 2 taps
- Roaming Activation: Enable before travel
- Bill Payment: Pay with saved method
- Plan Renewal: Re-contract easily
- Report Issue: Quick problem reporting
Notifications Management
Notification Types
| Category |
Examples |
Customizable |
| Bill Alerts |
Due date, payment received |
Yes |
| Usage Warnings |
80% data used, roaming |
Yes |
| Promotions |
Exclusive offers, flash sales |
Yes |
| Service Updates |
Maintenance, upgrades |
No |
| Order Status |
Delivery updates |
No |
Customizing Alerts
- Go to More → Settings → Notifications
- Toggle categories on/off
- Set quiet hours
- Choose notification sound
- Enable/disable vibration
App Security
Security Features
- Biometric Login:
- Face ID (iOS)
- Touch ID/Fingerprint
- Faster than password
- More secure
- App Lock:
- Auto-lock after inactivity
- Require authentication
- Protect sensitive data
Privacy Settings
Control Your Data:
- Manage app permissions
- Control data sharing
- Delete stored information
- Export personal data
- Opt-out of marketing
Troubleshooting Common Issues
App Problems & Solutions
| Issue |
Cause |
Solution |
| Cannot login |
Wrong credentials/OTP |
Reset password, check number |
| App crashes |
Outdated version |
Update app, clear cache |
| Slow loading |
Poor connection |
Check internet, restart app |
| Missing features |
Account type |
Verify eligibility |
| Payment fails |
Card issue |
Update payment method |
Reset and Reinstall
- Clear Cache (Android):
- Settings → Apps → StarHub
- Storage → Clear Cache
- Restart app
- Reinstall App:
- Delete app completely
- Restart device
- Download fresh copy
- Login again
Hidden Features
Lesser-Known Functions
- Widget Support: Add usage widget to home screen
- Siri/Google Shortcuts: Voice commands for balance
- Data Gifting: Share data with other StarHub users
- eSIM Activation: Convert to eSIM in-app
- AR Shop Experience: View devices in AR
Developer Options
Advanced Users: Access hidden menu by tapping version number 7 times in Settings → About
- Network diagnostics
- Debug logging
- Beta features
- Performance stats
Tips for Power Users
Maximizing App Efficiency
- Shortcuts: Long-press app icon for quick actions
- Batch Operations: Select multiple bills to pay together
- Templates: Save frequent transactions
- Export Data: Download usage reports
- API Access: Link to other apps via StarHub API
Integration with Other Apps
| Integration |
Function |
Benefit |
| Apple Wallet |
Store bills |
Quick access |
| Google Pay |
Payment method |
Seamless payment |
| Calendar |
Bill reminders |
Never miss payment |
| Banking Apps |
PayNow link |
Direct payment |
Updates and Maintenance
App Updates
- Auto-Update: Enable for latest features
- Update Frequency: Usually monthly
- What's New: Check changelog
- Beta Program: Join for early access
Scheduled Maintenance
- Usually midnight to 6 AM
- Advance notification provided
- Limited functions during maintenance
- Bill payment always available
Pro Tip: Enable all notification types during initial setup, then fine-tune based on your preferences. This ensures you don't miss important alerts while learning the app.
