DataTravel - Managing Your Roaming Data
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Stay connected globally without bill shock. DataTravel is StarHub's comprehensive roaming solution that offers affordable data packages for over 70 destinations worldwide.
Understanding DataTravel
What is DataTravel?
DataTravel Benefits:
- Fixed-price data roaming packages
- No bill shock with capped charges
- Coverage in 70+ countries
- Automatic activation upon arrival
- Real-time usage tracking
- Multiple device support with tethering
DataTravel Plans Overview
| Plan Type |
Duration |
Data Allowance |
Best For |
| Daily Pass |
24 hours |
1GB-3GB |
Short trips, stopovers |
| 3-Day Pass |
72 hours |
2GB-5GB |
Weekend getaways |
| Weekly Pass |
7 days |
3GB-10GB |
Week-long holidays |
| Monthly Pass |
30 days |
5GB-20GB |
Extended travel |
| Pay-As-You-Roam |
Per MB |
No limit |
Light users |
Purchasing DataTravel
Via StarHub App (Recommended)
- Pre-Trip Purchase:
- Open StarHub app
- Go to Shop → Roaming
- Select destination(s)
- Choose travel dates
- Pick suitable plan
- Complete payment
- Smart Features:
- Multi-country selection
- Calendar integration
- Price comparison
- Auto-activation scheduling
Other Purchase Methods
| Method |
How To |
When Available |
| SMS |
Text code to 7626 |
Before or during trip |
| USSD |
Dial *123# |
Anytime |
| Online |
my.starhub.com |
24/7 |
| Hotline |
Call 1633 |
24/7 |
| Auto-Purchase |
Pre-set in app |
Upon landing |
Destination Coverage
Popular Destinations
Zone 1 (ASEAN):
- Malaysia - From $5/day
- Thailand - From $5/day
- Indonesia - From $5/day
- Philippines - From $8/day
- Vietnam - From $8/day
Zone 2 (Asia-Pacific):
- Japan - From $10/day
- South Korea - From $10/day
- China - From $10/day
- Australia - From $10/day
- India - From $12/day
Multi-Country Passes
| Pass Name |
Countries |
Duration |
Price From |
| ASEAN Pass |
All ASEAN nations |
7-30 days |
$25 |
| Asia Pass |
15 Asian countries |
7-30 days |
$45 |
| Europe Pass |
35 EU countries |
7-30 days |
$55 |
| Global Pass |
70+ countries |
14-30 days |
$85 |
Activation & Setup
Pre-Departure Setup
- Enable Roaming:
- Check roaming is activated
- Verify in app or dial *123#
- Postpaid: Auto-enabled
- Prepaid: Manual activation needed
- Phone Settings:
- Enable data roaming in settings
- Set network selection to automatic
- Update carrier settings
- Backup important data
Upon Arrival
Automatic Activation:
- Phone connects to local network
- Receive welcome SMS
- DataTravel activates automatically
- Confirmation SMS with details sent
- Start using data immediately
Note: May take up to 30 minutes for full activation
Usage Management
Monitoring Your Usage
- Real-Time Tracking:
- StarHub app dashboard
- SMS "BAL" to 7626
- Dial *123# option 5
- my.starhub.com portal
- Usage Alerts:
- 50% usage notification
- 80% warning alert
- 100% depletion notice
- Daily summary SMS
Data Saving Tips
| Action |
Data Saved |
How To |
| Disable auto-updates |
Up to 1GB/day |
App store settings |
| Use offline maps |
500MB/day |
Download before trip |
| Compress images |
200MB/day |
Messaging app settings |
| Limit video quality |
1-2GB/day |
App quality settings |
| Use WiFi when available |
Varies |
Connect to secure networks |
Advanced Features
DataTravel Plus
- Additional Benefits:
- Unlimited social media
- Free incoming calls
- WhatsApp calls included
- Priority network access
- 24/7 travel support
- Pricing:
- Add $3-5 per day
- Available for weekly/monthly passes
- Auto-upgrade option
Corporate DataTravel
Business Features:
- Centralized billing
- Bulk purchase discounts
- Employee usage reports
- Preset travel policies
- API integration
- Dedicated account management
Supported Devices
Device Compatibility
| Device Type |
Support |
Notes |
| Smartphones |
Full support |
All features available |
| Tablets |
Data only |
Tethering allowed |
| Laptops |
Via tethering |
Use phone as hotspot |
| Smartwatches |
If cellular |
Separate plan needed |
| Mobile WiFi |
Supported |
Insert SIM directly |
Tethering/Hotspot
- Allowed Usage:
- Share with family devices
- Connect laptop for work
- Multiple devices simultaneously
- Settings:
- Enable in phone settings
- Set secure password
- Monitor connected devices
- Data counts toward limit
Troubleshooting
Common Issues
| Problem |
Possible Cause |
Solution |
| No data connection |
Roaming not enabled |
Check phone settings |
| Slow speeds |
Network congestion |
Try different location |
| Can't activate |
Incompatible network |
Manual network selection |
| Wrong charges |
Not on DataTravel |
Verify activation status |
| Used up quickly |
Background apps |
Check data usage |
Network Selection
- Auto-Selection Issues:
- Go to Settings → Network
- Turn off automatic
- Search for networks
- Select preferred partner
- Preferred Networks by Country:
- Malaysia: Celcom, Maxis
- Thailand: AIS, TrueMove
- Japan: NTT Docomo, Softbank
- UK: EE, Vodafone
Emergency Support
- While Overseas:
- Call +65 1633 (roaming charges apply)
- WhatsApp: +65 9171 7927
- Email: roaming@starhub.com
- Live chat in app (data charges)
Cost Management
Bill Protection
- Automatic Caps:
- Daily cap: $30
- Monthly cap: $300
- Customizable limits
- Service suspension at limit
- Usage Controls:
- Block data when limit reached
- Restrict to DataTravel only
- Disable pay-per-use
Understanding Charges
| Charge Type |
When Applied |
Typical Cost |
| DataTravel Pass |
Upon activation |
Fixed price |
| Excess usage |
After limit |
$20/MB capped |
| Voice calls |
Per minute |
From $0.50/min |
| SMS |
Per message |
$0.50-1.00 |
Special Scenarios
Cruise Ship Roaming
- Maritime Networks:
- Different from land rates
- Very expensive ($20-50/MB)
- Not covered by DataTravel
- Disable when at sea
- Best Practice:
- Use ship WiFi instead
- Turn on airplane mode
- Enable only in ports
In-Flight Connectivity
| Service |
Coverage |
Cost |
| In-flight roaming |
Selected airlines |
Premium rates |
| Airline WiFi |
Most long-haul |
Separate purchase |
| DataTravel |
Not applicable |
Ground only |
Travel Planning Tools
Pre-Travel Checklist
One Week Before:
- ✓ Check destination coverage
- ✓ Compare DataTravel options
- ✓ Purchase appropriate pass
- ✓ Enable roaming services
- ✓ Update phone software
- ✓ Download offline apps/maps
Essential Travel Apps
- Offline Maps: Google Maps, Maps.me
- Translation: Google Translate offline
- Currency: XE Currency
- Messaging: WhatsApp, Telegram
- VoIP Calling: Skype, FaceTime
Post-Trip Management
After Returning
- Review Usage:
- Check final consumption
- Verify charges correct
- Download detailed report
- Future Planning:
- Analyze usage patterns
- Adjust future purchases
- Set up auto-purchase
Disputing Charges
- Timeline: Within 60 days of bill
- Required Info:
- Travel dates and countries
- DataTravel purchase proof
- Usage timestamps
- Device information
- Process:
- Contact support immediately
- Provide documentation
- Investigation takes 14 days
- Credits applied if valid
Alternative Options
Local SIM Cards
| Option |
Pros |
Cons |
| Local SIM |
Cheaper for long stays |
Different number, setup hassle |
| Travel SIM |
Multi-country |
May be more expensive |
| Pocket WiFi |
Multiple devices |
Extra device to carry |
| DataTravel |
Keep number, convenient |
Higher cost for extended use |
Frequently Asked Questions
Top Questions
- Q: Can I use DataTravel immediately upon landing?
A: Yes, it activates automatically within 30 minutes
- Q: What happens if I run out of data?
A: You can purchase additional passes or top-up
- Q: Is tethering allowed?
A: Yes, share with other devices freely
- Q: Can I pause DataTravel?
A: No, it runs continuously once activated
Pro Tip: Purchase DataTravel 1-2 days before travel for best rates. Last-minute purchases or activation after arrival may cost more. Set up auto-purchase for frequent destinations.
