StarHub Cloud Storage Setup Guide

Cloud Storage Features

Feature	Description	Benefit
Auto Backup	Photos, videos, contacts	Never lose memories
File Sync	Across all devices	Access anywhere
Secure Sharing	Password-protected links	Safe collaboration
Version History	30-day file versions	Recover changes
Encryption	End-to-end security	Privacy assured
AI Organization	Smart categorization	Easy finding

Storage Plans

Account Creation

1. Sign Up Process:
   • Visit cloud.starhub.com
   • Click "Start Free"
   • Login with Hub iD
   • Choose storage plan
   • Accept terms
2. Initial Setup:
   • Set backup preferences
   • Choose file types
   • Select quality settings
   • Enable encryption

App Installation

Platform	Download From	Requirements
iOS	App Store	iOS 11+
Android	Play Store	Android 6+
Windows	cloud.starhub.com	Windows 10+
Mac	Mac App Store	macOS 10.14+
Web	Any browser	Chrome, Safari, Firefox

iOS Configuration

1. Photo Backup:
   • Open StarHub Cloud app
   • Grant photo access
   • Toggle "Auto Backup"
   • Choose quality:
     • Original: Full resolution
     • High: Compressed
     • Standard: Save space
2. Advanced Settings:
   • WiFi only upload
   • Background backup
   • Battery saver mode
   • Exclude screenshots

Android Setup

Windows Setup

1. Installation:
   • Download desktop client
   • Run installer
   • Sign in with credentials
   • Choose sync folder
2. Sync Configuration:
   • Select folders to sync
   • Set bandwidth limits
   • Schedule sync times
   • Enable LAN sync

Folder Structure

Default Folder	Content Type	Auto-Organization
Camera	Photos/Videos	By date
Documents	Office files	By type
Downloads	Downloaded files	By source
Screenshots	Screen captures	By device
Shared	Collaborative files	By user

AI-Powered Organization

• Face Recognition:
  • Group photos by people
  • Name recognition
  • Create albums automatically
  • Privacy controls
• Smart Search:
  • Search by object
  • Location-based
  • Text in images
  • Date ranges

Collaboration Tools

Security Features

Security Layer	Protection	User Control
Encryption	AES-256 bit	Always on
2FA	Account access	Optional
Private Vault	Extra security	PIN/Biometric
Remote Wipe	Lost device	Via web
Audit Trail	Activity logs	90 days

Storage Analytics

• Usage Breakdown:
  • By file type
  • By folder
  • By device
  • Duplicate files
  • Large files
• Optimization Tools:
  • Duplicate finder
  • Compress photos
  • Archive old files
  • Clean up suggestions

Upgrade Management

1. Monitor usage trends
2. Set storage alerts (80%, 90%)
3. Review upgrade options
4. Transfer between plans
5. No data loss on upgrade

Best Practices

Business Backup

Data Type	Backup Frequency	Retention
Active Documents	Real-time	30 versions
Email Archive	Daily	7 years
Projects	On change	Indefinite
Database	Hourly	30 days

Sharing Methods

• Direct Link:
  • Generate shareable URL
  • No account required for viewers
  • Track downloads
• Collaborative Folders:
  • Real-time sync
  • Multiple editors
  • Version control
• Email Integration:
  • Send large files
  • Automatic link conversion
  • Delivery confirmation

Permission Management

Permission Level	Capabilities	Use Case
View Only	See and download	Sharing photos
Comment	View and add notes	Feedback collection
Edit	Full modification	Team collaboration
Owner	All rights + manage	Project leads

Offline Access

1. Making Files Offline:
   • Select files/folders
   • Tap "Make Offline"
   • Syncs when online
2. Smart Offline:
   • AI predicts needed files
   • Auto-downloads recent
   • Manages space automatically

Camera Upload Options

Third-Party Apps

App/Service	Integration Type	Features
Microsoft Office	Direct edit	Edit without download
Adobe Creative	Cloud sync	Project files backup
Gmail	Attachment link	Large file sending
WhatsApp	Backup storage	Chat history

Common Issues

• Sync Not Working:
  • Check internet connection
  • Verify account status
  • Restart app/client
  • Clear cache
  • Re-login
• Storage Full:
  • Run cleanup tool
  • Delete duplicates
  • Empty trash
  • Upgrade plan

Recovery Options

1. Deleted Files:
   • Check trash (30 days)
   • Version history
   • Contact support
2. Account Issues:
   • Password reset
   • 2FA recovery
   • Support ticket

Optimizing Sync Speed

• Use ethernet for initial backup
• Schedule large syncs overnight
• Pause other bandwidth apps
• Enable LAN sync for local devices
• Compress large files first

Battery Management

Setting	Battery Impact	Recommendation
Auto-upload	High	WiFi + charging only
Background sync	Medium	Scheduled times
Photo quality	Low	High quality sufficient

Data Protection

• Location: Data stored in Singapore
• Compliance: PDPA compliant
• Encryption: In transit and at rest
• Access Control: Zero-knowledge option
• Audit: Full activity logging

Your Rights

Getting Help

• In-App Support: Help center, tutorials
• Email: cloud@starhub.com
• Phone: 1633 (select Cloud Storage)
• Live Chat: 24/7 availability
• Community Forum: User tips and tricks