eSIM Setup and Management Guide

Benefits of eSIM

• Instant Activation - No waiting for SIM delivery
• Dual SIM Capability - Use two numbers on one device
• Easy Switching - Change plans without changing cards
• Travel Friendly - Add local plans when abroad
• Environmentally Friendly - No plastic waste

eSIM Compatible Devices

Brand	Models
Apple	iPhone XS and newer, iPad Pro (2018+), iPad Air (2019+), iPad Mini (2019+)
Samsung	Galaxy S20 series and newer, Galaxy Fold series, Galaxy Note20 and newer
Google	Pixel 3 and newer
Oppo	Find X3 Pro, Find X5 series
Others	Selected Huawei, Xiaomi, and Motorola models

For New Lines

1. Online Purchase
   • Select eSIM option during sign-up
   • Complete identity verification
   • Receive QR code via email
2. In-Store Activation
   • Bring your eSIM-compatible device
   • Staff will generate QR code
   • Instant activation

Converting Physical SIM to eSIM

1. Ensure your device is eSIM compatible
2. Open StarHub app
3. Go to Manage > SIM Services
4. Select "Convert to eSIM"
5. Follow verification steps
6. Receive eSIM QR code
7. Physical SIM deactivates after eSIM activation

iPhone Setup

1. Prepare for Installation
   • Connect to WiFi
   • Have QR code ready
   • Ensure iOS is updated
2. Add eSIM
   • Settings > Cellular > Add Cellular Plan
   • Scan QR code with camera
   • Label your line (e.g., "StarHub", "Personal")
   • Choose default line for calls, messages, data
3. Activation
   • Wait for "Activating..." to complete
   • Restart if prompted
   • Check signal bars appear

Android Setup

1. Access eSIM Settings
   • Settings > Network & Internet
   • Tap + next to Mobile Network
   • Select "Download a SIM instead?"
2. Scan and Install
   • Tap "Next" and scan QR code
   • Confirm download
   • Name your eSIM profile
3. Configure Settings
   • Enable the new eSIM
   • Set as default for data if desired
   • Configure dual SIM preferences

Manual Entry Option

If QR code scanning fails:

1. Choose "Enter Details Manually"
2. Enter SM-DP+ Address: prod.esim.starhub.com
3. Enter Activation Code from email/SMS
4. Complete setup as normal

Dual SIM Usage

Switching Between Lines

Action	iPhone	Android
Switch data line	Settings > Cellular > Cellular Data	Settings > Network > SIM cards > Mobile data
Choose line for call	Tap line name before dialing	Select SIM in dialer
Default messaging line	Settings > Messages > Send & Receive	Messages app settings

To a New Device

1. iPhone to iPhone (iOS 16+)
   • During new phone setup, select "Transfer from Nearby iPhone"
   • On old phone, go to Settings > Cellular
   • Tap "Transfer eSIM" and follow prompts
2. Other Transfers
   • Request new QR code from StarHub app
   • Old eSIM automatically deactivates
   • Install on new device as fresh setup

Backup and Recovery

• eSIM profiles are tied to device
• Not included in standard backups
• Keep QR code/activation details safe
• Can regenerate via StarHub app if needed

Common Problems

Security Tips

• Don't share QR codes publicly
• Delete QR code images after use
• Use device lock screen protection
• Enable Find My Device features

Travel Considerations

• Screenshot important settings before travel
• Know how to switch between profiles
• Can add travel eSIM without removing StarHub
• Data roaming settings apply per line

Can I switch back to physical SIM?

Yes, visit any StarHub shop with your ID. We'll provide a new physical SIM and deactivate the eSIM.

How many eSIM profiles can I store?

Most devices can store 5-10 profiles, but only 1-2 can be active simultaneously.

Does eSIM work internationally?

Yes, eSIM works wherever StarHub has roaming agreements, just like physical SIM.

Is eSIM more secure?

Yes, eSIM cannot be physically removed if your device is stolen, making it more secure.