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Setting Up Parental Controls

Keep your family safe with comprehensive parental controls on StarHub TV+. Manage what your children watch, when they watch, and protect them from inappropriate content.

Understanding Parental Controls 

 

Creating a Master PIN

  1. To access parental controls, press the Home button on your remote then press "OK".
    • Navigate to Settings and select Parental Controls then press.
    • Choose "Set Up Parental Controls" to begin.
    • Create your PIN by entering a 4-digit code, confirming it.
    • If you get an error message that says PIN has already been set try using "0000" which is the default PIN.
    • When creating your PIN, make sure to choose something memorable but secure that's different from your payment PIN.
    • You'll need this code for all future changes to parental controls, so keep it confidential from children.

Setting Up Kids Profiles

Singapore Content Rating

Rating Age Group Description
G All ages General viewing, suitable for all ages
PG Parental guidance advised Parental guidance advised, some content may not be suitable for young children
PG13 Parents strongly cautioned Parents strongly cautioned, may be inappropriate for children under 13
NC16 No admission to persons under 16 years of age No admission to persons under 16 years of age
M18 Restricted to adults Restricted to adults, not suitable for minors
R21 Restricted to persons 21 years and over Restricted to persons 21 years and ove

Creating a Kids Profile

  1. From Home Screen:
    • Select profile icon (top right)
    • Choose "Add Profile"
    • Select "Profile"
    • Enter the child's name
    • Select age or birthdate
  2. Customize Settings:
    • Choose avatar/theme
    • Set content rating limit
    • Configure time restrictions
    • Select allowed channels
  3. Content Curation:
    • Block specific shows
    • Create approved list
    • Set language preferences

Content Restrictions

Setting Rating Limits

  1. Go to Settings → Parental Controls
  2. Enter Master PIN 6 digits
  3. Select "Rating Limit"
  4. Choose maximum allowed rating
  5. Options for exceeding limit:
    • Block Completely: No access
    • Request PIN: Allow with PIN
    • Notify Only: Alert sent to parent

Channel Blocking

Blocking Method How To Best For
Individual Channels Channel list → Select → Block Specific channels
Channel Categories Block all News, Sports, etc. Content types
Channel Numbers Block range (e.g., 600-699) Premium channels
Time-Based Allow only certain hours School nights

    Purchase Controls

    Preventing Unauthorized Purchases

    1. Enable Purchase PIN:
      • Settings → Purchases → Require PIN
      • Set different PIN from master
      • Applies to all transactions
    2. Purchase Types Controlled:
      • Movie rentals
      • Premium channel subscriptions
      • Pay-per-view events
      • App subscriptions
      • In-app purchases

    Spending Limits

    Limit Setting Range Reset Period
    Per Transaction $0 - $50 Each purchase
    Daily Limit $0 - $100 24 hours
    Monthly Limit $0 - $300 Calendar month
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