Keep your family safe with comprehensive parental controls on StarHub TV+. Manage what your children watch, when they watch, and protect them from inappropriate content.
Understanding Parental Controls
Available Control Types
| Control Type |
Function |
Applies To |
| Content Rating |
Age-based restrictions |
All content |
| Channel Blocking |
Block specific channels |
Live TV |
| Time Restrictions |
Viewing hours limits |
Per profile |
| Purchase PIN |
Prevent unauthorized purchases |
Rentals, subscriptions |
| App Restrictions |
Block certain apps |
Streaming apps |
| Search Filtering |
Safe search results |
Voice and text search |
Singapore Content Ratings
| Rating |
Age Group |
Content Description |
| G |
General |
Suitable for all ages |
| PG |
Parental Guidance |
May need parental guidance |
| PG13 |
13 years+ |
Suitable for 13 and above |
| NC16 |
16 years+ |
No children under 16 |
| M18 |
18 years+ |
Mature content |
| R21 |
21 years+ |
Restricted to adults |
Initial Setup
Creating a Master PIN
- Access Parental Controls:
- Press Home on remote
- Navigate to Settings
- Select Parental Controls
- Choose "Set Up Parental Controls"
- Create Your PIN:
- Enter a 4-digit PIN
- Confirm PIN
- Set security question (backup)
- Enter answer
- Important Notes:
- Choose memorable but secure PIN
- Different from payment PIN
- Required for all changes
- Keep confidential from children
Quick Setup Options
| Preset |
Age Range |
Default Settings |
| Toddler Mode |
2-6 years |
G only, 2hr limit, 7am-7pm |
| Kids Mode |
7-12 years |
G/PG, 3hr limit, 7am-9pm |
| Teen Mode |
13-16 years |
Up to PG13, 4hr limit, 7am-10pm |
| Custom |
Any |
Full control of all settings |
Setting Up Kids Profiles
Creating a Kids Profile
- From Home Screen:
- Select profile icon (top right)
- Choose "Add Profile"
- Select "Kids Profile"
- Enter child's name
- Select age or birthdate
- Customize Settings:
- Choose avatar/theme
- Set content rating limit
- Configure time restrictions
- Select allowed channels
- Content Curation:
- Enable educational content
- Block specific shows
- Create approved list
- Set language preferences
Profile Features
Kids Profile Includes:
- Kid-friendly interface with larger icons
- Curated content recommendations
- No ads for inappropriate content
- Simplified navigation
- Character-based browsing
- Educational content highlighted
Content Restrictions
Setting Rating Limits
- Go to Settings → Parental Controls
- Enter Master PIN
- Select "Rating Limit"
- Choose maximum allowed rating
- Options for exceeding limit:
- Block Completely: No access
- Request PIN: Allow with PIN
- Notify Only: Alert sent to parent
Channel Blocking
| Blocking Method |
How To |
Best For |
| Individual Channels |
Channel list → Select → Block |
Specific channels |
| Channel Categories |
Block all News, Sports, etc. |
Content types |
| Channel Numbers |
Block range (e.g., 600-699) |
Premium channels |
| Time-Based |
Allow only certain hours |
School nights |
Content Filtering
- Keywords Blocking:
- Add prohibited words/phrases
- Blocks titles containing keywords
- Applies to search and recommendations
- Genre Restrictions:
- Block entire genres (Horror, Adult, etc.)
- Hide from browse sections
- Remove from recommendations
Time Management
Setting Viewing Hours
Schedule Configuration:
- Select profile to manage
- Choose "Time Limits"
- Set for each day:
- Allowed start time
- Allowed end time
- Maximum hours per day
- Different settings for:
- Weekdays
- Weekends
- School holidays
Screen Time Limits
| Limit Type |
Options |
Notifications |
| Daily Maximum |
30 min - 6 hours |
Warning at 80%, 90% |
| Session Length |
15 min - 2 hours |
Break reminders |
| Bedtime |
Auto-off time |
15 min warning |
| Educational Bonus |
+30 min for education |
Parent approval |
Purchase Controls
Preventing Unauthorized Purchases
- Enable Purchase PIN:
- Settings → Purchases → Require PIN
- Set different PIN from master
- Applies to all transactions
- Purchase Types Controlled:
- Movie rentals
- Premium channel subscriptions
- Pay-per-view events
- App subscriptions
- In-app purchases
Spending Limits
| Limit Setting |
Range |
Reset Period |
| Per Transaction |
$0 - $50 |
Each purchase |
| Daily Limit |
$0 - $100 |
24 hours |
| Monthly Limit |
$0 - $300 |
Calendar month |
Monitoring & Reports
Viewing Activity Reports
- Access Reports:
- Settings → Parental Controls → View Reports
- Select profile to review
- Choose time period
- Report Contents:
- Total viewing time
- Content watched
- Blocked attempts
- Time of day patterns
- Most watched categories
Real-Time Monitoring
- Live Dashboard:
- Current viewing status
- Time remaining today
- Active profile
- Mobile App Monitoring:
- Remote view activity
- Pause viewing remotely
- Send messages to TV
App-Specific Controls
Managing Streaming Apps
| App |
Control Options |
Integration |
| YouTube |
Restricted mode, block entirely |
Uses TV+ settings |
| Netflix |
Kids profile sync, maturity ratings |
Separate controls |
| Disney+ |
Profile-based restrictions |
Own parental controls |
| Web Browser |
Can disable completely |
Blocked on kids profiles |
Advanced Settings
Custom Rules
- Conditional Access:
- Allow extra time for good behavior
- Educational content exemptions
- Weekend bonuses
- Smart Filtering:
- AI-based content analysis
- Scene-level filtering
- Language detection
Multi-Device Sync
Synchronized Controls:
- Settings apply across all devices
- Time limits shared (TV + mobile)
- Single PIN for all platforms
- Unified activity tracking
Troubleshooting
Common Issues
- Forgotten PIN:
- Select "Forgot PIN"
- Answer security question
- If forgotten, call support with account details
- May require account verification
- Settings Not Working:
- Ensure profile is active
- Check time/date settings
- Restart TV+ box
- Verify on all devices
Emergency Override
- Master PIN always overrides restrictions
- Temporary disable option available
- Parent app can adjust remotely
- Support can assist with locked accounts
Best Practices
Age-Appropriate Guidelines
| Age Group |
Recommended Settings |
| 2-6 years |
G only, 1-2 hours max, heavy filtering |
| 7-12 years |
Up to PG, 2-3 hours, moderate filtering |
| 13-16 years |
Up to PG13, flexible hours, light filtering |
๐ก Tip: Review and adjust settings every 6 months as children grow. Gradually increase freedom while maintaining safety.
