Remote Working

Overview

Remote working allows employees to perform their job duties from a location outside of the traditional office—this could be from home, a co-working space, or while traveling (with approval). As a flexible and modern way of working, remote work supports productivity, autonomy, and work-life balance when managed effectively.

This guide outlines the company’s expectations, best practices, and available support for employees working remotely.

1. What is Remote Working?

Remote working means performing your duties outside a company office, either part-time (hybrid) or full-time (fully remote). It differs from ad hoc work-from-home (WFH) in that remote working is a planned and structured arrangement that is often ongoing.

2. Who is Eligible?

Eligibility for remote work is based on:

• Your role: Some positions require in-office presence (e.g., facilities, front-desk, or physical operations roles)

• Your performance and independence: Employees must be able to work with minimal supervision

• Approval from your manager and HR

• Location: Remote working is generally allowed within your country of employment, unless otherwise approved

3. Expectations for Remote Workers

4. Remote Work Setup

To work effectively, ensure your remote setup includes:

• A stable internet connection

• A quiet and secure environment

• A comfortable desk and chair (ergonomic if possible)

• Access to company systems and collaboration tools (VPN, email, Teams/Slack, etc.)

If you need equipment or IT support, contact the IT Helpdesk.

5. Communication & Collaboration

When working remotely, proactive communication is essential:

• Check in regularly with your manager and team

• Join all scheduled virtual meetings and 1:1s

• Use chat, email, or video calls to stay connected

• Don’t be afraid to overcommunicate—visibility matters more in remote settings

Tools we use:

• Microsoft Teams / Slack for messaging and calls

• Zoom for larger meetings

• Outlook / Google Calendar for scheduling

• [Insert any project tools: e.g., Jira, Trello, Asana]

6. Cybersecurity and Privacy

Remote workers must follow all company IT and security policies:

• Use company-issued devices only

• Always connect through the secure VPN

• Keep confidential information safe and do not work in public or shared spaces without caution

• Lock your device when not in use

If you suspect a data breach or device issue, contact IT immediately.

7. International or Travel-Based Remote Work

• Remote work outside your country of employment (e.g., while traveling) may have legal, tax, and data privacy implications.

• Pre-approval is required for any remote work overseas—even temporarily.

• Notify HR at least 4 weeks in advance to evaluate feasibility.

8. Performance & Wellbeing Tips

• Create a daily routine, including start and end times

• Take regular breaks—step away from the screen

• Set boundaries to protect work-life balance

• Stay socially connected with colleagues

• Reach out for support if you’re feeling isolated or overwhelmed

9. Support & Resources

• HR Team: For policy questions, eligibility, or international requests

• IT Helpdesk: For technical or access support

• Employee Assistance Program (EAP): For wellbeing and counselling services

• People Manager: For day-to-day support and performance check-ins

FAQs

Q: Can I work remotely from another city or country?
A: Possibly, but prior approval from HR and your manager is required. Some countries or regions may not be supported due to legal or IT constraints.

Q: Will I still be eligible for promotions and opportunities if I work remotely?
A: Yes. Remote employees are evaluated by the same standards as office-based staff.

Q: Can I claim home office expenses?
A: In some cases, yes—check with HR for local guidelines and approval processes.