Managing Your Mobile Plan & Add-Ons

View Plan Details

Access your plan information through:

1. StarHub App
   • Open app and log in
   • Dashboard shows current plan summary
   • Tap "View Details" for comprehensive breakdown
2. My StarHub Portal
   • Visit my.starhub.com
   • Log in with Hub iD
   • Navigate to "Mobile Services"
3. SMS Query
   • SMS "CHECK PLAN" to 7000
   • Receive instant plan summary

Data Add-Ons

Add-On Type	Best For	Validity	Auto-Renewal
DataJump 1GB	Light users needing occasional boost	Till bill cycle end	Optional
DataJump 3GB	Moderate extra usage	Till bill cycle end	Optional
DataJump 5GB	Heavy users, video streaming	Till bill cycle end	Optional
Unlimited Weekend Data	Weekend binge-watching	Every Sat-Sun	Yes
Data Passport	Worry-free unlimited data	30 days	Yes

Entertainment Add-Ons

• Disney+ - Stream Disney, Marvel, Star Wars content
• Netflix Premium - 4K streaming on 4 devices
• Spotify Premium - Ad-free music streaming
• StarHub TV+ - Local and international channels
• Premier League Pass - All matches live

Protection & Security

• Device Protect - Coverage for damage and theft
• CyberProtect - Online security for all devices
• DataProtect - Cloud backup solution
• Screen Protect - Screen damage coverage

Via StarHub App

1. Open StarHub app
2. Go to "Manage" tab
3. Select "Add-Ons & Services"
4. Browse available add-ons
5. Tap "Add" on desired service
6. Review terms and confirm
7. Receive confirmation SMS

Via SMS Commands

Quick add-on activation codes (SMS to 7000):

• ADD DATA1 - Add 1GB DataJump
• ADD DATA3 - Add 3GB DataJump
• ADD DISNEY - Add Disney+ subscription
• ADD PROTECT - Add Device Protect

View Active Add-Ons

1. StarHub app > Manage > My Add-Ons
2. See all active services with renewal dates
3. Check usage for data add-ons
4. View next billing amount

Modify Add-Ons

Action	How To	Takes Effect
Cancel Add-On	App > Add-On > Cancel	End of current period
Change Auto-Renewal	App > Add-On > Settings	Immediately
Upgrade Add-On	Cancel current, add new	Upon confirmation
Pause Subscription	Selected add-ons only	Next billing cycle

When to Consider Upgrading

• Consistently exceeding data allowance
• Paying for multiple add-ons monthly
• Need faster speeds (4G to 5G)
• Changed usage patterns
• Better plan promotions available

Re-Contract Benefits

Plan Change Process

1. Check Eligibility
   • Contract end date
   • Outstanding device payments
   • Early termination fees (if any)
2. Compare Plans
   • Use plan comparison tool in app
   • Calculate total monthly cost
   • Consider included benefits
3. Submit Change Request
   • Via app, online, or in-store
   • Select effective date
   • Review and confirm changes

Set Usage Alerts

1. App > Settings > Usage Alerts
2. Set thresholds (50%, 80%, 100%)
3. Choose notification method (SMS/Push)
4. Add additional warning at custom percentage

Data Management Tips

• Enable "Low Data Mode" on iPhone
• Set "Data Saver" on Android
• Restrict background data for specific apps
• Download content on WiFi for offline use
• Monitor which apps use most data

Adding Family Members

• Up to 4 supplementary lines per account
• Share data bundle across all lines
• Individual data limits can be set
• Consolidated billing for convenience

Managing Family Usage

Feature	Description	How to Enable
Data Limits	Set max data per line	App > Family > Set Limits
Purchase Controls	Approve add-on purchases	App > Family > Controls
Usage Notifications	Monitor family usage	App > Settings > Family Alerts
Block Services	Restrict certain services	App > Family > Restrictions